Operational Handover: Validate that new customer deployments meet documentation, alert thresholds, and tracking metric standards before accepting operational ownership from Field Application Engineers (FAEs).
Technical Triaging: Triage incoming tickets, reproduce application defects in test environments, and escalate unresolved software issues to L2 engineering with targeted log data.
Production Operations: Execute scheduled configuration changes, system health audits, and remote software updates on live production environments.
Documentation: Write and maintain internal runbooks and technical troubleshooting guides to standardize incident resolution workflows.
Root Cause Analysis (RCA): Reconstruct incident timelines and extract log data to submit bug reports to Product and Engineering teams.
Experience: 3+ years supporting live production software environments within technical support, system administration, deployment engineering, or site reliability engineering (SRE).
Linux Skills: Direct experience with Linux/Unix command-line navigation, system administration utilities, log parsing, and remote diagnostics.
Infrastructure & Networking: Experience navigating hybrid environments combining physical hardware, TCP/IP networking (DNS, VPNs, firewalls, VLANs), and cloud services.
Incident Communication: Experience providing technical timelines and status updates to internal stakeholders during critical incidents.
Languages: Professional fluency in English. French language proficiency is an asset.
Flexibility: Availability to participate in a scheduled night and weekend on-call rotation.
Preferred Qualifications: Hands-on experience with Bash, Python, SQL, REST APIs, Docker, Kubernetes, Grafana, or Prometheus. Background in IoT, edge computing, or computer vision environments.
Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.
As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.
Join our international team of world-class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics.
Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.
Skills Required
- 3+ years supporting live production software environments (technical support, system administration, deployment engineering, or SRE)
- Linux/Unix command-line navigation, system administration utilities, log parsing, and remote diagnostics
- Experience with hybrid environments combining physical hardware, TCP/IP networking (DNS, VPNs, firewalls, VLANs) and cloud services
- Experience providing technical timelines and status updates to internal stakeholders during critical incidents
- Professional fluency in English
- French language proficiency
- Availability to participate in a scheduled night and weekend on-call rotation
- Hands-on experience with Bash, Python, SQL, REST APIs
- Hands-on experience with Docker and Kubernetes
- Experience with observability tooling such as Grafana or Prometheus
- Background in IoT, edge computing, or computer vision environments
What We Do
Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, and Sophia-Antipolis (Nice). To support our global outreach, we also operate commercial offices in the UK, Belgium, Spain, Hong Kong, and Singapore. We believe that accelerating the adoption of LiDAR technology through robust and scalable software solutions will significantly contribute to making the world smarter, safer and more sustainable
