The Role
Manage and support payment applications and related services to maintain availability, performance, security, and stability. Responsibilities include troubleshooting incidents, configuring and maintaining applications, monitoring performance and logs, applying patches, supporting integrations, responding to user requests, automating operational tasks and deployments, maintaining documentation, and providing user and team training. The role also requires adherence to information security controls and policies.
Summary Generated by Built In
The role is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems including operating systems, and other related services.
Responsibilities- Investigate and resolve application and service-related issues to ensure system stability and availability.
- Perform application configuration, installation, maintenance, monitoring, and administration activities.
- Monitor application performance, analyze logs and error reports, and recommend corrective actions when required.
- Review application updates and patches, identifying those that require implementation or escalation.
- Respond to user support requests, troubleshoot issues, and provide timely resolution in line with support procedures.
- Support and troubleshoot application integrations in coordination with relevant technical teams.
- Automate operational tasks, processes, and deployments to improve efficiency and reliability.
- Maintain accurate and up-to-date operational and technical documentation.
- Provide guidance, knowledge transfer, and training to users and team members on application usage and support practices.
- Perform any other duties assigned to by line manager related to the nature of the work
- Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.
Preferred Qualifications
- A tertiary-level qualification from an internationally recognized institution computer science or relevant field
Years & Nature of Experience
- Recommended 3 to 5 years of equivalent experience where required competencies and experience has been demonstrated preferably in banking or fintech industry.
- Experience deploying, managing, and operating scalable, highly available, and fault-tolerant banking systems.
- Experience implementing, supporting and controlling banking systems.
- Experience in l2 support of major banking systems and technologies.
- Proficiency with common tasks in L2 support related to Banking systems and Technologies.
- Proficiency with common tasks in troubleshooting, workload, scheduling, and basic issues related to support.
- Proficiency with common automation tools for Applications.
- Good knowledge of Databases and basic queries and data extraction for reporting.
Technical Competencies
- Application Lifecycle Management
- Monitoring & Performance Management
- Automation & Scripting
- Security & Compliance
Behavioural Competencies
- Communication
- Attention to Detail
- Decision Making
- Collaboration
Skills Required
- Tertiary-level qualification from an internationally recognized institution in computer science or a relevant field
- 3 to 5 years of equivalent experience demonstrating the required competencies, preferably in banking or fintech
- Experience deploying, managing, and operating scalable, highly available, fault-tolerant banking systems
- Experience implementing, supporting, and controlling banking systems
- Experience providing L2 support for major banking systems and technologies
- Proficiency with common L2 support tasks related to banking systems and technologies
- Proficiency troubleshooting workload, scheduling, and basic support issues
- Proficiency with common application automation tools
- Good knowledge of databases, including basic queries and data extraction for reporting
- Application lifecycle management competency
- Monitoring and performance management competency
- Automation and scripting competency
- Security and compliance competency
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The Company
What We Do
D360 Bank is a Saudi digital banking institution and the country’s first Saudi digital bank. It offers mobile-based banking services, including account management, payments, money transfers, and debit cards. Backed by PIF and Derayah Financial and licensed by the Saudi Central Bank, the bank was built to support Saudi Vision 2030 and deliver modern digital banking experiences to customers.
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