Analyst I Business Process Transactions

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Essential Job Functions:

Our primary requirement is a fully bilingual individual (English and French), as the role supports both of Canada's official languages. Previous life insurance experience would be a significant asset, particularly knowledge of in-force policy administration and illustrations.

This individual will be responsible for preparing and providing in-force illustrations to clients, advisors, and General Agencies, while ensuring service standards and turnaround times are met. They will also be expected to review requests for completeness, navigate multiple insurance administration systems, research policy information, and communicate professionally with internal and external clients.

Strong attention to detail, analytical skills, and the ability to interpret policy provisions and illustration outputs would be important. Given the nature of the work, the ideal candidate should be comfortable working independently, managing competing priorities, and handling high volumes while maintaining accuracy.

Overall, we are looking for someone who combines strong bilingual communication skills with insurance knowledge and a customer-focused mindset.

Required Qualifications

• High School Diploma required (verification will be requested during the background check).
• Excellent verbal and written communication skills.
• Strong telephone etiquette, reliable attendance, and commitment to meeting performance and call metrics.
• Strong listening skills with the ability to clearly explain financial information and solutions
• Ability to work in a fast-paced, regulated financial services environment.
• Proven ability to collaborate effectively within a team.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage stress and maintain performance under pressure.
• Strong computer proficiency and ability to navigate multiple systems simultaneously.
• Basic math and analytical capabilities.
• Work Environment - Remote

Regular Work Schedule

Monday – Friday

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.