The Role
Supports organization-wide IT infrastructure while integrating, deploying, monitoring, and troubleshooting AI applications and machine learning models. Maintains system performance, capacity, security, firewall compliance, and cloud environments. Provides technical support, resolves incidents, modifies software packages, contributes to system design and testing, and serves as a subject-matter expert and escalation point for junior engineers. Requires familiarity with RAG, cloud architecture, virtualization, enterprise security, and evolving regulatory requirements.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: 5 to 7 years of experience supporting a variety of technologies and functions including virtualization experience. Regular office environment;
Required Knowledge, Skills & Abilities:
Job Summary:
Supports activities related to ensuring the overall health and modernization of organization-wide Information Technology system. Provides support to internal lines of business across the technology infrastructure including analysis, development, modification, installation, testing, and maintenance of hardware, software, networking, and security for a variety of systems. Troubleshoots issues, makes recommendations, and responds to and solves incidents and client requests based on standard operating procedures and runbooks. Assists and serves as a point of escalation for junior team members.
Job Duties and Responsibilities:
Supports activities related to ensuring the overall health and modernization of organization-wide Information Technology system. Provides support to internal lines of business across the technology infrastructure including analysis, development, modification, installation, testing, and maintenance of hardware, software, networking, and security for a variety of systems. Troubleshoots issues, makes recommendations, and responds to and solves incidents and client requests based on standard operating procedures and runbooks. Assists and serves as a point of escalation for junior team members.
Job Duties and Responsibilities:
- Ensure system compliance with network and firewall security standards.
- Support the integration of machine learning models and AI algorithms into existing IT systems and applications.
- Monitor, troubleshoot, and resolve incidents relating to production AI applications.
- Stay current with emerging AI technologies, frameworks, and best practices to continuously improve IT operations.
- Assist with system design reviews and software testing.
- Provides input on complex projects, often serving as a subject-matter-expert.
- Supports and deploys business partner software and packages.
- Modifies and/or debugs business partner-supplied utilities and packages.
- Monitors system capacity and performance using a broad set of tools.
- Provides technical support to various departments and users.
- Identifies troublesome trends and develops plans designed to resolve issues and prevent recurrences.
- Serves as escalation point for junior engineers
- Acts as subject-matter-expert for area of responsibility.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Computer Science, Engineering or other related technical field or an equivalent combination of education and experience.
Minimum Experience: 5 to 7 years of experience supporting a variety of technologies and functions including virtualization experience. Regular office environment;
Required Knowledge, Skills & Abilities:
- Familiarity with retrieval augmented generation (RAG) techniques.
- Understanding of cloud hosting architecture and proper server management.
- Knowledge of enterprise cloud security, firewall, and network concepts.
- Ability to adapt to evolving regulatory requirements and emerging financial crime trends.
- May sit for long periods of time;
- Talk and hear regularly;
- Up to 10 pounds weight lifting/force exertion required;
- Weight/force exertion required less than 25% of the time;
- Travel required less than 25% of the time
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
