This is a remote position.
What You'll Do
• Build the roadmap, objectives, and requirements with the customer during onboarding.
• Set clear expectations and manage them proactively across scope, timeline, and outcomes.
• Hold the customer accountable to the roadmap and commitments they've already agreed to.
• Set deadlines with Forward Deployed Engineers (FDEs) and manage configuration to requirements, validating output before go-live.
• Manage Forward Deployed Engineers (FDE)
• Build early momentum and sequence work to reach first value fast, without boiling the ocean.
• Ensure Axiamatic usage is on target to reach executives and/or stakeholders.
• Conduct quarterly service quality checks (QBRs) with stakeholders to ensure Axiamatic is providing value.
• Identify expansion opportunities and upsell areas (programs, business units, etc.) during delivery, partnering with the Account Executive.
• Proactively address adoption gaps before they become churn risks.
• Convert client wins into referenceable case studies and proof points.
Requirements
• Manager-level (or equivalent) experience at a Big 4 consulting firm (EY, KPMG, PwC, or Deloitte) with 7+ years in Transformation, Digital Transformation, or a related delivery/advisory practice.
• ERP implementation / transformation experience (e.g., SAP S/4HANA, Oracle, Workday) is a must, given the overlap with how enterprise customers approach large-scale program delivery.
• Managed 3+ full end-to-end ERP implementations and transformations.
• Comfort acting as the primary point of contact for customer stakeholders, up to and including executives, on assigned accounts.
• Ability to translate a customer's business model and goals into concrete solution configuration and requirements.
• A track record of driving customers to measurable adoption and value outcomes, not just a completed implementation.
• Working fluency with (or aptitude to quickly learn) agentic/AI workflow tooling and the ability to explain its behavior and limits to non-technical stakeholders.
• Strong project management instincts: setting deadlines, managing scope, and holding both internal teams (e.g., FDEs) and customers accountable.
• A coachability and growth mindset: someone who actively seeks feedback, adapts as playbooks evolve, and shares reusable patterns with the team.
• Composure and sound judgment through ambiguity, escalations, and difficult customer moments.
This role is a proving ground for delivery leadership. Strong performers will move into leading larger, higher-stakes engagements.
Skills Required
- Manager-level or equivalent experience at EY, KPMG, PwC, Deloitte, or another Big Four consulting firm
- 7+ years of experience in Transformation, Digital Transformation, or a related delivery or advisory practice
- ERP implementation or transformation experience with platforms such as SAP S/4HANA, Oracle, or Workday
- Managed at least three full end-to-end ERP implementations or transformations
- Experience serving as the primary point of contact for customer stakeholders, including executives
- Ability to translate customer business models and goals into solution configuration and requirements
- Track record of driving measurable customer adoption and value outcomes
- Working fluency with or ability to quickly learn agentic or AI workflow tooling
- Ability to explain agentic or AI workflow behavior and limitations to nontechnical stakeholders
- Strong project management skills, including deadline setting, scope management, and accountability across teams and customers
- Coachability and a growth mindset, including seeking feedback and sharing reusable patterns
- Composure and sound judgment during ambiguity, escalations, and difficult customer situations
What We Do
Axiamatic develops an agentic control-plane platform for enterprise transformation. Its software continuously monitors complex programs, builds context from enterprise systems, identifies execution risks, requirements drift, and adoption gaps, and provides role-specific insights, recommendations, and proactive actions. The company serves large enterprises undertaking ERP modernizations, CRM rollouts, and other large-scale transformation initiatives, helping make these programs more predictable, visible, and successful.
.png)
