Allen Motor Group are currently looking to employ an Apprentice Aftersales Advisor to join our Kia dealership in Brentwood. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time position offered on a 3 year Apprenticeship Agreement, Monday – Friday, 40 hours per week with a basic salary of £16,640, reporting to the Aftersales Manager.
Why Allen Motor Group?
In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:
30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
£1,000 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group
Do I need experience?
No! We understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
Excellent organisational and administrative skills
Great attention to detail
A background in customer service
Experience using computer software systems
Key Responsibilities and Duties
As an Apprentice aftersales advisor you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:
Provide exceptional customer service
Ensuring all recorded information is accurate and stored correctly
Achieving set performance targets by upselling products
Ensuring adherence to all GDPR guidelines
Booking vehicles into the workshop
To be considered for this opportunity please apply now
Skills Required
- Excellent organisational and administrative skills
- Great attention to detail
- Background in customer service
- Experience using computer software systems
What We Do
Allen Motor Group is a UK automotive dealership group formed through Allen Ford Group’s acquisitions of Essex Auto Group and SMC Motor Group. It sells new and used cars and vans and provides aftersales support through service centres and a body shop. Its network spans southern England and the Midlands, serving private motorists, businesses, and Motability customers.
