🔧 Primary Duties & Responsibilities:
- Analyze and document FDOT business and system processes
- Facilitate workshops with stakeholders to gather business and technical requirements
- Write user stories and manage backlog in Azure DevOps
- Support data migration and testing teams
- Review deliverables for quality and standards compliance
- Collaborate with cross-functional teams in an Agile environment
Mandatory Requirements:
Education:
- Bachelor's or Master’s degree in Business Administration, Communications, Information Systems, or related field — OR equivalent experience
Experience & Technical Skills:
- 5+ years in business process and systems analysis
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient in Visio or other process mapping/modeling tools
- Able to write SQL queries and perform data analysis
- Knowledge of data migration processes
- Experience developing test plans and test cases
- Experience coordinating QA/testing and system implementation activities
Preferred Qualifications:
- Experience using Microsoft Azure DevOps
- Familiarity with Microsoft Project, Power BI, SharePoint, and Teams
- Agile project experience
- Understanding of Florida Admin Code Rules 60GG-1 to 60GG-5
- Certified Business Analysis Professional (CBAP) or Certified Scrum Master (CSM)
- Knowledge of change and release management
- Experience with State of Florida Project Management Rule 60GG-1
- Understanding of PMBOK practices
Candidate should be willing to relocate to Tallahassee, FL.
Skills Required
- Bachelor's or Master's degree in Business Administration, Communications, Information Systems, or related field OR equivalent experience
- 5+ years in business process and systems analysis
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient in Visio or other process mapping/modeling tools
- Able to write SQL queries and perform data analysis
- Knowledge of data migration processes
- Experience developing test plans and test cases
- Experience coordinating QA/testing and system implementation activities
What We Do
Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class Digital Technology and BPM services backed by international-standard methodologies, and innovative practices. With leadership affirmed through the International ICT Awards’ Hall of Fame recognition for “Best Filipino-Owned Company,” and excellence seen with its extensive industry experience in financial services, retail, transportation, logistics, travel, healthcare, utilities, media, and the public sector, Pointwest transforms businesses for the fourth industrial revolution with digital offerings in Data Analytics, Data Management, Robotic Process Automation, Experience Design, Cyber Security, Mobility, and Cloud Computing. Pointwest is proud to bring the mark of Filipino IT and BPM excellence to all corners of the globe, with strong presence in the United States, Japan, Australia, New Zealand and Singapore.
