Administrative Support & Client Services Concierge/Receptionist
About Us:
We are a forward-thinking law firm specializing in Workers’ Compensation. In response to our ever-growing client base, we are excited to implement an innovative client service system to streamline communication and enhance client experience through our centralized concierge service.
Position Overview:
We are seeking a detail-oriented Administrative Support & Client Services Concierge to manage our new centralized client communication system while providing comprehensive administrative support to our attorneys and staff. This position is a combination of legal work and concierge. The role serves as the first point of contact for client inquiries, ensuring efficient routing and timely follow-up of all clients' matters across departments, while also delivering essential administrative support.
This position requires full-time, on-site attendance at our Financial District office, Monday through Friday.
Key Responsibilities:
Client Services & Reception:
- Monitor and manage the central concierge email inbox, acknowledging receipt of client inquiries within established response times.
- Assess and route client questions to the appropriate legal departments based on subject matter expertise.
- Track all communications to ensure timely responses from the respective departments.
- Follow up with internal teams to maintain service standards and response times.
- Maintain detailed records of all client interactions.
- Identify patterns in client inquiries to improve service delivery.
- Coordinate with department heads to ensure proper handling of urgent matters.
- Serve as the company receptionist, managing front-desk responsibilities such as handling all incoming phone calls.
Administrative Support:
- Provide comprehensive administrative support to attorneys and legal staff across multiple departments.
- Assist with department projects, client intake processes, and case file organization.
- Manage office supplies and coordinate with vendors.
- Handle general office administrative tasks and special projects as assigned and provide backup support for other administrative staff members.
Required Qualifications:
- 2+ years of experience in customer service or client relations, preferably in a legal setting.
- Strong organizational abilities and attention to detail.
- Proficiency in email management systems.
- Familiarity with legal terminology and a basic understanding of law firm operations
Desired Skills:
- Previous experience in a law firm or legal department is a plus.
- Knowledge of legal practice areas and service delivery processes.
What We Offer:
- Competitive salary and benefits package.
- Professional development opportunities.
- A collaborative work environment.
- The opportunity to shape and improve client service processes.
- Cross-training opportunities across multiple departments.
Skills Required
- 2+ years of experience in customer service or client relations
- Strong organizational abilities and attention to detail
- Proficiency in email management systems
- Familiarity with legal terminology and a basic understanding of law firm operations
- Previous experience in a law firm or legal department
- Knowledge of legal practice areas and service delivery processes
What We Do
Jones Jones LLC is a New York– and New Jersey–based defense law firm serving insurance carriers, self-insured employers, third-party administrators, and employers. It handles workers’ compensation defense, no-fault matters, subrogation, loss transfer, and related litigation, developing legal strategies to defend clients’ interests and resolve claims. The firm emphasizes experienced advocacy alongside innovation, efficiency, and responsive client service for clients across the insurance sector.
