Position Title: Administrative Support
Department: Employment Services
Status and hours: Regular Part-Time (17.5h/wk)
Pay Scale: $21.037/hr - $24.75/hr
Reports to: Senior Administrative Assistant
Deadline: Until Filled
Benefits include:
- 4 weeks vacation plus other leave entitlements
- Extended Group Health benefits
- Flexible Health & Wellness Spending Account
- HOOPP
This position is an existing vacancy.
Who are we?
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.
Job Summary:
The Administrative Support is responsible for delivering support services within the Integrated Employment Services program. More specifically, this position supports the administrative functions of the team and the long-term employment tracking of clients.
POSITION RESPONSIBILITIES
1. Direct Client Service
- Provides back-up support and rotating lunch hour coverage for Reception.
- Contacts clients via email, phone, and text to support the team.
- Works with clients to secure documentation related to services.
- Assists with client scheduling, reminder calls and booking appointments.
2. Clerical
- Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.
- Supports Reception with referral pathways as required.
3. Administrative
- Prepares or assists in preparing reports.
- Assists in preparation of flyers, posters, social media and other documents as assigned.
- Creates and modifies program-specific computer templates/forms as required.
- Assists with the preparation, maintenance and filing of client records including participation in client file administrative audits.
- Supports financial requirements related to client expenditures, RFPs, petty cash, and invoices.
- Records and distributes minutes of meetings as needed.
- Maintains electronic filing systems.
- Prints, scans, and uploads client documentation into client files.
- Draft, edit, adapt and produce routine correspondence.
4. Teamwork and Collaboration
- Maintain effective communication of information among internal and external stakeholders
- Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
- Attends and participates at team and general staff meetings as scheduled
- Participates in the evaluation component of relevant program
- Participates in the internal chart audit process
- Provides support to clients of team members as needed
POSITION REQUIREMENTS
1. Education
- High School Diploma and post secondary training in office administration or related program or equivalent combination of experience and education.
2. Professional Experience
- 2-3 years administrative support experience, preferably in a human service setting.
3. Key Competencies
- Experience dealing with the public
- Excellent customer service skills
- Excellent documentation skills
- Strong attention to detail and effective time management skills
- Ability to work collaboratively with diverse clientele and colleagues
- Strong digital literacy, including MS Office suite and CRM systems
- Knowledge of social media and other online communication tools such as Zoom and Teams, and graphic design tools such as Canva
4. Linguistic Profile
- Under the Centre’s designation to provide French Language Services
- Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)
- French (oral expression): A+
- French (oral comprehension): A+
- French (reading comprehension): A+
- Bilingualism (English/French) is essential. Other languages an asset.
5. Personal Suitability/Other Requirements
- Communication skills using different technological tools, both oral and written, for a variety of audiences
- Enjoy working with detailed information for extended periods of time
- Compressed weeks Monday, Tuesday, Wednesday, Friday days from 9am-5pm, and every Thursday from 8:30am-8pm, with every second Friday off.
- Positively contribute to monthly individual and team Key Performance Indicator (KPIs) while managing a challenging workload through prioritization and effective time management
Skills Required
- High school diploma and post-secondary training in office administration or a related program, or an equivalent combination of education and experience
- 2-3 years of administrative support experience, preferably in a human service setting
- Experience dealing with the public
- Excellent customer service skills
- Excellent documentation skills
- Strong attention to detail and effective time management skills
- Ability to work collaboratively with diverse clientele and colleagues
- Strong digital literacy, including Microsoft Office and CRM systems
- Knowledge of social media, Zoom, Microsoft Teams, and Canva
- Bilingual English/French language skills; French oral expression, comprehension, and reading at A+ level
- Ability to communicate orally and in writing using various technological tools
- Ability to work with detailed information for extended periods
- Availability for the specified compressed work schedule, including an extended Thursday
- Ability to manage workload, prioritize effectively, and contribute to monthly individual and team KPIs
What We Do
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre in Ottawa. It brings together more than 300 employees—including physicians, nurses, dietitians, community developers, health promoters and outreach workers—to provide integrated health and social services. Its mission is to support the well-being of individuals and families through accessible, community-focused care, health promotion, development, and outreach.
