POSITION OVERVIEW
Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.
- Maintain our in-house inventory ensuring accurate accounting of inventory items
- Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
- Performs other duties as assigned
- Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
- Pack and process UPS / Fed-Ex shipments and utilize online web portals
- Maintains supplies inventory by checking stock to determine inventory level
- Maintain electronic filing system for all required documents
- Support office personnel and technical staff, when required
- Preparation and shipping of inventory ordered by customers
- Skills and Abilities
- Demonstrate strong oral and written communication skills.
- Skilled at using Microsoft Office
- Proficient knowledge of Microsoft Dynamics
- Excellent organizational/administrative skills
- Ability to multi-task in a fast paced environment
- Have a Customer service orientation, with strong problem solving skills
- Ability to learn new software and product lines quickly.
- Proficient with inventory control and procedures
- Ability to establish solid relationships with clients and vendors
- Create a positive work environment for all parties
- Must be a team player and willing to take on new challenges
- Familiarity with Field Service Technician dispatch and tracking
- May lift up to 50 lbs daily
Skills Required
- Strong oral and written communication skills
- Microsoft Office proficiency
- Microsoft Dynamics proficiency
- Excellent organizational and administrative skills
- Ability to multitask in a fast-paced environment
- Customer service orientation and strong problem-solving skills
- Ability to learn new software and product lines quickly
- Proficiency with inventory control and procedures
- Ability to establish relationships with clients and vendors
- Team-oriented attitude and willingness to take on new challenges
- Familiarity with field service technician dispatch and tracking
- Ability to lift up to 50 pounds daily
What We Do
Amano McGann is a world leader in providing advanced parking solutions offering an extensive sales service and support network across North America and Canada. Not only do we offer cutting edge hardware, we are committed to providing the most comprehensive and flexible software suite in the industry. Our team of engineers and developers understand the real-world issues our customers face every day and apply this knowledge to each of our products. We are committed to developing quality products and long-term relationships in every market we serve through innovation, operational excellence, and a strong customer focus. Our dedication and experience in the parking industry has led to over 6,000 installations worldwide, serving clients from hospital systems to universities, hotel chains to airports, and municipalities to sports complexes. Amano McGann aims to help reach our customer’s goals whether it’s maximizing revenue or control access, increasing security or offering unmatched customer service. • Headquartered in Roseville, MN • 22 branch offices and 20+ distributors located all across the US and Canada • Subsidiary of Amano Corporation, Japan • World class manufacturing based in the United States • Multi-dimensional solutions • User-friendly technology • On-going technical support
