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The Role
Provides administrative and accounting support for hotel operations, including service score tracking, cash vault duties, data entry, records maintenance, office and recognition supply management, communications, employee onboarding, event coordination, and assistance with employee relations. The role also supports other departments during high-occupancy periods and requires proficiency with property management and Microsoft Office systems.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Behind the scenes at every successful business, are the accountants and administrative staff that support the entire organization. As an administrative assistant, you perform a variety of support tasks that helps the management team and all departments. You work closely with the General Manager on specialized tasks to help recognize top-performing employees and celebrate our accomplishments and service scores. You also play a role in auditing and verifying transactions within the accounting world.
Behind the scenes at every successful business, are the accountants and administrative staff that support the entire organization. As an administrative assistant, you perform a variety of support tasks that helps the management team and all departments. You work closely with the General Manager on specialized tasks to help recognize top-performing employees and celebrate our accomplishments and service scores. You also play a role in auditing and verifying transactions within the accounting world.
RESPONSIBILITIES
- Input and track service score data and employee recognitions.
- Complete daily cash vault duties including the resetting of banks, making change, counting daily sales, and tracking daily cash process.
- Daily rounds to retrieve accounting paperwork and cash banks/deposits.
- Input data and maintain records for the safety program.
- Communicate with multi-levels of leadership for operational updates and events.
- Maintain and update employee communication and activity boards.
- Organize, inventory, and maintain office and employee recognition supplies for hotel operations.
- Answers, screens, and redirects calls; takes and delivers messages, and provides information.
- Assists with training new employees and organizing orientation in terms of scheduling, presenting, and employee completion tracking.
- Assist with employee relations functions including planning, marketing, and organizing of events.
- Assists within other departments, such as housekeeping, on high occupancy days when needed and upon appropriate training.
REQUIREMENTS
- Must be able to lift 25 lbs./11kg.
- Valid Driver’s License (not revoked or suspended) with fewer than three moving violations preferred.
- Must pass a pre-employment background check that could include a credit check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be able to legally work in Canada.
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to be proficient in computer-based programs (Property Management System, Microsoft Outlook, Word, and Excel).
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines, and safety standards, both at work and in housing (if applicable).
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
BENEFITS
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Ability to lift 25 lbs./11 kg
- Valid driver's license that is not revoked or suspended
- Fewer than three moving violations
- Pass a pre-employment background check, which may include a credit check
- Minimum age of 18 to reside in company housing, where available
- Legally authorized to work in Canada
- Proficiency with computer-based programs, including a Property Management System, Microsoft Outlook, Word, and Excel
- Ability to stand, walk, and work on feet for at least eight hours per day
- Ability to organize, prioritize, work independently, and manage multiple tasks
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
