Emerald Technologies is looking for a dependable, organized, and detail-oriented Administrative Assistant to join our Medford team. This position will provide administrative support across the organization and play an important role in keeping day-to-day operations running smoothly.
The ideal candidate is someone who takes ownership of their work, communicates effectively, is comfortable managing multiple priorities, and enjoys being part of a fast-paced team environment. This is a great opportunity for someone who is proactive, professional, and takes pride in providing excellent support to both employees and leadership.
At Emerald Technologies, we value being Proactive, Dependable, and Honest, taking Ownership of our work, and having Fun while we do it. If you are organized, resourceful, and ready to make a difference, we'd love to hear from you!
RESPONSIBILITIES:
- Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates, and improving on-time delivery.
- Prepare reports for key business indicators.
- Assist Program Manager to manage all commercial aspects of the business, including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
- Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into the computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
- Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
- Collect information from customers regarding product or service complaints. Process information in accordance with company compliance procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
- Receive and respond to customer invoicing questions and work with accounting to resolve.
- Help coordinate the process flow of quotes and new products through Engineering, Purchasing, and Production.
Benefits of the Job:
- Competitive medical, dental, and vision benefits.
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement(through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Pet Insurance
- Employee Referral program
- Employee discounts
QUALIFICATIONS:
- Minimum of 3 years in Customer Service, Program Administration, or a similar role.
- Strong verbal and written communication skills.
- Ability to work independently and efficiently under pressure in a fast-paced environment
- Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
- Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon, as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor, and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguish us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- At least 3 years of experience in customer service, program administration, or a similar role
- Strong verbal and written communication skills
- Ability to work independently and efficiently under pressure in a fast-paced environment
- Ability to apply basic mathematical concepts, including fractions, percentages, ratios, and proportions
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
What We Do
At Emerald Technologies, we provide our customers with world-class service experiences built on strong partnerships, flexible manufacturing capabilities, and expert engineering services. Leveraging our extensive international footprint while maintaining the regional values of our regional facilities, we at Emerald take enormous pride in providing unique solutions to our customers' most challenging problems and opportunities. Emerald Technologies has recently become aware of unauthorized individuals falsely representing themselves as members of Emerald’s Human Resources department. These individuals are contacting potential employees via LinkedIn and other platforms. Please be advised that these communications are not authorized by Emerald. To ensure the legitimacy of any employment opportunity, please verify that the position you are applying for is available and is currently accepting applications by consulting and reviewing our official pages: • https://www.emeraldtechnologies.com/careers/ • https://www.linkedin.com/company/emerald-technologies-us Emerald Technologies expressly disclaims any responsibility for any alleged losses or damages of any kind resulting from interactions with unauthorized parties.
