Our Opportunity:
At Chewy we are building a Retail Operations team to support our pet partners to conduct business in a seamless fashion and are looking for an Associate Director Product Manager to help us achieve scale. The Retail Operations organization is dedicated to delivering an exceptional experience for pet parents and vendor partners, optimizing operational efficiency, and driving revenue growth for Chewy. We are committed to upholding a high standard of excellence and collaboration while fostering a culture of continuous improvement. The Retail Operations organization exists to oversee and enhance the day-to-day operations of our Retail business.
As a member of the Retail Operations team, you’ll be part of the core leadership team and will drive our product strategy to enable scale. This role will be responsible for driving efficiency, defect reductions, and improving overall satisfaction across our pet parents and internal customer stakeholders. As a key member of our Product Management team, you will play a pivotal role in driving the strategy and execution of our diversified efforts and automation initiatives. This role leverages a deep understanding of continuous improvement to shape innovative products that elevate our scaling capabilities.
What You'll Do:
Product Strategy and Vision: Develop and communicate a clear product vision and strategy for standardized operations, aligning with overall business objectives. Stay abreast of industry trends, competitor offerings, and emerging technologies to drive continuous improvement and innovation.
Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including Engineering, Merchandising, Operations, and Customer Service, to ensure successful product development and launch. Foster a culture of collaboration and open communication to achieve collective goals.
Product Lifecycle Management: Lead the entire product lifecycle from ideation to launch and post-launch optimization. Conduct thorough market research and user feedback analysis to identify opportunities for product enhancement. Drive the development and optimization of our program, focusing on improving time to resolve, customer satisfaction, and reducing defects. Work closely with engineering teams to identify, prioritize, and implement automation opportunities.
Performance Analysis: Define key performance indicators (KPIs) for workflows, regularly analyze performance data to measure success, and identify areas for improvement. Utilize data-driven insights to make informed decisions and adjust strategies accordingly.
Stakeholder Management: Build and maintain strong relationships with external partners, vendors, and internal stakeholders involved in operational initiatives. Act as a primary point of contact for stakeholders, addressing inquiries and ensuring alignment with product goals.
What You'll Need:
- Experience in diversified team management (domestic/international) and Shared Services is preferred
- 8 years minimum in a product management role
- Bachelor’s degree
- Sustained track record of driving business value and improving product with data insights
- The ability to initiate and drive projects to completion with minimal guidance
- The ability to communicate the results of analyses in a clear and effective manner
- Excellent analytical skills with demonstrated experience turning data into actionable insights
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end-to-end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to continuous improvements and defect reductions
- Aptitude to analyze, communicate and present metrics effectively to support recommendations
- Ability to think creatively, execute on a roadmap, build consensus and momentum
Compensation & Benefits:
Our salary range for a Associate Director Product Manager position is $156,000.00 - $255,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
