Account Services Administrator

Posted Yesterday
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Mechanicsville, VA, USA
In-Office
Junior
Sports • Hospitality • Manufacturing
The Role
Provides customer, distributor, and sales-force support through phone and email. Sells and processes aftermarket, distributor, and Lucky Strike orders; onboards eShop customers; manages customer service voicemail and inboxes; files shipping documents; and resolves account issues. The role requires strong communication, sales knowledge, technical communication skills, Microsoft Office and CRM proficiency, and occasional lifting up to 50 pounds. No travel or supervisory responsibilities are required.
Summary Generated by Built In
Interact with customers, Distributors, and the outside sales force via incoming telephone calls and emails and resolve issues with customer account

Key Accountabilities/ Essential Job Functions

  • Sell and process orders for Aftermarket products.
  • Process Distributor orders and inquiries.
  • Process Lucky Strike orders and inquiries
  • eShop customer onboarding.
  • Monitor and service the Customer Service voicemail box.
  • Administer the Customer Service inbox.
  • Daily filing of shipping documents.
  • Ability to work 8:30 a.m. to 5:30 p.m., Monday - Friday.  
  • Other duties may be assigned. 
  • Supervisory Responsibilities

    The position will not have direct reports.

    Competencies/Qualifications

  • Strong communication skills.
  • Knowledge of general sales principles.
  • Ability to translate technical knowledge into plain and easy-to-understand language.
  • Work Environment

    While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is usually moderate.

    Physical Demands

    While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. 

    Travel Required

  • No travel is required.
  • Required Education and Experience

  • Must be at least 18 years of age.
  • Associate’s degree or equivalent combination of education and experience.
  • Minimum 1 year of sales experience.
  • Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.
  • Bowling center operation or bowling equipment background preferred.
  • Knowledge of QubicaAMF Worldwide LLC products and systems preferred.
  •  

     

Competitive compensation and benefits include medical/dental/vision insurance, 401(k) with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, obligations, and activities are subject to change at any time, with or without notice.

Skills Required

  • Must be at least 18 years of age
  • Associate's degree or equivalent combination of education and experience
  • Minimum one year of sales experience
  • Proficiency in Microsoft Windows and Microsoft Office products
  • Working knowledge of Microsoft CRM
  • Strong communication skills
  • Knowledge of general sales principles
  • Ability to translate technical knowledge into plain, easy-to-understand language
  • Bowling center operation or bowling equipment background
  • Knowledge of QubicaAMF Worldwide LLC products and systems
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The Company
HQ: Mechanicsville, VA
503 Employees

What We Do

QubicaAMF Worldwide is the largest and most innovative bowling equipment provider in the world. The company builds and modernizes more bowling entertainment centers than any other company in the industry, with an installed base of more than 10,000 centers across 90 countries. They offer a comprehensive line of high-quality, innovative products designed for both new and existing bowling and entertainment facilities.

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