Do you have an energetic, enthusiastic and engaging personality? Are you driven to deliver effective results while providing excellent customer service?
The position of Account Resolutions Analyst is designed for an individual that has high energy, communications interpersonal skills. In this role you will be responsible for resolving past due accounts.
Responsibilities
Make Daily inbound and outbound calls
Return all voicemails and respond to emails
Resolve customer delinquency
Retain all customer communication efforts via the internal system of record ensuring that all communications are documented accurately.
Prepare payment in full, settlement letters and payment plan agreements for approval
Review performance reports to evaluate productivity and achieve individual and team commitments.
Any assignments given by management.
What’s in it for me?
Medical, Dental and Vision
401K
PTO
In house Gym with a Shower
Bikes you can use at your convenience
Unlimited Snacks to keep you going throughout the day
And many more!
RequirementsHighschool Diploma or Equivalent
Previous Collections Experience or Customer service preferred.
Excellent Communication Skills
Ability to overcome objection
Attention to detail and Organized
Proficient in Microsoft.
Orlans is a Equal Opportunity Employer
#ZR
Skills Required
- High school diploma or equivalent
- Previous collections experience or customer service experience
- Excellent communication skills
- Ability to overcome objections
- Attention to detail and organizational skills
- Proficiency in Microsoft Office
What We Do
Orlans Law Group is a women-owned law firm serving creditors’ rights and financial-services clients across ten jurisdictions. Its attorneys handle secured and unsecured asset matters, including residential and commercial loan foreclosure and workouts, bankruptcy, eviction, money judgments, auto and credit-card recovery, and real-estate transactions and litigation. The firm represents banks, servicers, lenders, credit unions, investors, and other organizations, combining legal expertise with technology-driven, cost-effective service.
