When you join East Penn Canada, you become part of a leading battery solutions provider serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by benefits and programs designed to help you thrive.
“What Powers You” matters. Here’s how we support our account management teams:
Competitive compensation with results-based rewards and annual merit increases tied to performance
100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing
Profit sharing and deferred profit-sharing programs to support long-term financial planning
Career growth opportunities, with many roles across our four divisions filled through internal promotions
Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth
A collaborative, team-based work environment where contributions are recognized and valued
Employee discounts on batteries, plus access to exclusive deals on popular brands
The Account Representative will be responsible for providing service to East Penn Canada’s national, regional and local accounts within their assigned territory. The Account Representative will also be responsible for providing training to customers, as appropriate, to support business growth.
Please note that this is a non-commissioned role focused exclusively on account management. It does not involve direct sales or sales targets.
East Penn Canada is seeking candidates with approximately 1–3 years of experience in account management, route sales, merchandizing, or a related field. This is a great opportunity for individuals looking to grow their careers in customer relationship management and develop within a supportive team environment.
Duties & Responsibilities
- Conduct regular service calls at assigned customer locations (on the road for most of each workday)
- Ensure customers’ merchandising (product displays, POP, and signage) are current and effectively promote East Penn’s products
- Maintain East Penn inventories, including product model inventories, at customer locations such as retail stores and automotive dealerships
- Review daily inventory reports & reconcile with actual inventory
- Provide technical information and product training to customers, emphasising product value, salable features, and buyer benefits
- Regularly review customer product mixes and recommend orders based on analysis of customer sales trends
- Liaise with customer contacts to confirm all orders delivered are accurate
- Efficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)
- Deliver product to customer locations and pick up used and/or warranty claim products for return to East Penn Canada warehouse
- Provide warranty support for all assigned accounts
Experience, Skills & Competencies
- 1-3 years of customer service gained in route sales, merchandising, or account management preferred
- Experience within the power storage, automotive, or general industrial manufacturing/distribution sectors is a strong asset
- Strong customer focus with the ability to build and maintain long-term business relationships
- Solid planning, organizational and time management skills
- Very strong written and verbal communication skills in English
- Self-directed, able to work with minimal oversight, and highly results-driven
- Experience using a CRM system, with Salesforce experience highly preferred
- Working knowledge of MS Office Suite
Other Considerations & Requirements:
- Valid Class 5 driver’s license with no major driving infractions and willingness to travel within given territory daily
- Solid familiarity with Saskatoon and surrounding areas, with candidate residing within reasonable driving distance of East Penn’s branch location
- Background checks including criminal record, driver's abstracts & employment references will be required for successful applicants
#WhatPowersYou
Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message. All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.
Skills Required
- Approximately 1–3 years of customer service experience in route sales, merchandising, account management, or a related field
- Strong customer relationship-building and customer service skills
- Strong planning, organizational, and time management skills
- Very strong written and verbal communication skills in English
- Ability to work independently with minimal oversight
- Experience using a CRM system
- Salesforce experience
- Working knowledge of Microsoft Office Suite
- Valid Class 5 driver's license with no major driving infractions
- Willingness to travel daily within the assigned territory
- Residence within reasonable driving distance of the East Penn branch in Saskatoon
- Successful completion of criminal record, driver's abstract, employment reference, and other applicable background checks
- Experience in power storage, automotive, or general industrial manufacturing/distribution
- Legally eligible to work in Canada
What We Do
East Penn Manufacturing is a Pennsylvania-based manufacturer of batteries and stored-energy products, headquartered in Lyon Station. It produces more than 515 battery types at a 520-acre facility and other locations, serving automotive, commercial, motive-power, stationary, and renewable-energy markets. Through its broad product portfolio and operations in the United States and Canada, the company supports transportation, industrial, backup-power, and energy-storage needs.
