Are you a tech-savvy relationship builder who enjoys driving success for customers in the Web3 space? Join Chainstack.
About us
Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.
About the role
We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.
Responsibilities
- Lead onboarding for new customers, ensuring a smooth and value-driven experience.
- Drive account expansion through upselling and cross-selling.
- Monitor customer health and take proactive action to improve adoption and satisfaction.
- Conduct regular touchpoints and quarterly business reviews.
- Build strong, trusted relationships with stakeholders across customer organizations.
- Document and communicate business and technical outcomes achieved through Chainstack.
- Collaborate with support and engineering teams to resolve issues.
- Coordinate internal resources to ensure customer success.
- Manage renewals and follow up on failed payments.
- Research, verify, and manage subscription renewal data and pricing.
- Work with marketing to develop testimonials, referrals, and case studies.
Requirements
- 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
- Interest and understanding of Web3 technologies.
- Experience working with blockchain is a plus.
- Track record of customer retention and growth through excellent service.
- Strong communication and presentation skills, including executive-level communication.
- Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
- Ability to manage multiple projects simultaneously.
- Excellent listening, negotiation, and relationship management skills.
What we offer
- Competitive salary in USD - Fair, transparent compensation based on experience and impact.
- Stock options - Share in Chainstack's growth and long-term success.
- AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping.
- Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation.
- Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact.
- Flexible schedule - Work when you are most productive and maintain balance.
- Global, fast-growing market - Build in a rapidly evolving industry with real customer demand.
- Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions.
Ready to take your career to the next level? Apply now.
Skills Required
- 3+ years in a customer-facing role in post-sales
- Interest and understanding of Web3 technologies
- Experience working with blockchain
- Track record of customer retention and growth
- Strong communication and presentation skills
- Proficiency with CRM tools such as HubSpot and spreadsheets
- Ability to manage multiple projects simultaneously
- Excellent listening, negotiation, and relationship management skills
What We Do
The leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, trading bots, blockchain analytics, and everything in between. From startups to large enterprises, Chainstack enables thousands of companies to cut down the time to market, costs, and risks associated with creating and scaling decentralized applications. By offering fast, reliable, and easy-to-use infrastructure solutions that are distributed globally, we enable innovators to focus on what matters most. Chainstack provides unified access to multi-chain RPC nodes and data APIs, distributed compute and storage, identity management, security testing, and an ever-expanding list of services and tools to build amazing applications across all prominent Web3 protocols. Our SOC2-certified enterprise-grade platform has an intuitive developer experience, battle-tested reliability, predictable pricing, and outstanding customer support.
Why Work With Us
As the top RPC node provider, we operate a globally distributed, high-performance infrastructure that thousands of Web3 builders rely on every day, so your work immediately powers real-world innovation across multiple blockchains.
