Account Manager

ACCOUNT MANAGER

Manchester | Hybrid working | European travel | Competitive salary and benefits

The Opportunity

We’re looking for an experienced, commercially minded French-speaking Account Manager to manage and develop key multinational client relationships across Europe.

Reporting to the Global Account Director, you’ll bring the account strategy to life across the region, building strong client relationships, developing clear account plans and working across the business to deliver great service, commercial performance and growth.

Combining relationship management, commercial awareness and hands-on delivery, you’ll take ownership of your accounts, lead projects, bring teams together and continually look for ways to add value.

Key Areas of Responsibility

Client Strategy & Growth

• Bring the agreed client strategy and roadmap to life through clear regional account plans.
• Understand your clients’ businesses, priorities and challenges, ensuring our service continues to evolve with them.
• Identify opportunities to grow and develop accounts, introduce new ideas and add greater value.
• Track progress against account objectives and ensure actions are delivered.

Commercial Performance

• Take ownership of account performance against agreed revenue, margin and profitability expectations.
• Understand key commercial drivers, using data to identify opportunities and potential risks.
• Support forecasting and planning, taking action where performance is off track.
• Look for opportunities to improve margin, efficiency and value for both the client and Brand Addition.

Client Relationships

• Own the day-to-day client relationship, building strong, trusted partnerships across the organisation.
• Understand client expectations, communicate proactively and ensure issues are resolved quickly and effectively.
• Strengthen client satisfaction and retention by continually looking for ways to improve the overall experience.

Operational & Project Delivery

• Lead effective end-to-end delivery, coordinating teams and resources to meet client expectations.
• Manage projects from brief to delivery, with clear plans, responsibilities, milestones and deadlines.
• Anticipate and resolve risks before they impact the client.
• Bring teams across sales, creative, sourcing, operations, technology and finance together to deliver great outcomes.

Team Leadership & Development

• Coach, mentor and support Account Executives and others developing their account management skills, supporting their development and progression

• Build capability across the support team and create an environment where people take ownership and deliver great client service.

What You’ll Bring

• Proven B2B account management or client development experience, ideally within a fast-paced environment.
• Professional fluency in English and business-level French, both written and spoken, is essential.
• A strong track record of managing, developing and growing client relationships.

• Commercial confidence, with experience of revenue, margin and pricing.
• Strong operational and project management skills, with the ability to manage multiple priorities and deliver on commitments.
• Experience of bringing cross-functional teams together to deliver for clients.
• Experience of leading and developing others, or clear potential to do so.
• A proactive, solutions-focused approach, with the confidence to take ownership, spot opportunities and resolve issues.
• Willingness to travel across Europe in line with client and business needs.

Why This Role?

This is your opportunity to work with some amazing, instantly recognisable global brands, building relationships with clients whose names you’ll be excited to talk about.

You’ll have real ownership across Europe, bringing account plans to life, connecting international teams and seeing the impact of your work first-hand. You’ll help deliver brilliant client experiences, find new opportunities and take our partnerships even further.

And if you’re ambitious, there’s plenty of opportunity to grow your career and build towards broader account leadership in the future.