Account Manager

The Shipyard is a leading, independent marketing and communication agency headquartered in Columbus, OH and San Diego, CA that brings together talented individuals across the creative, communications, media and digital landscape. Uniquely designed to Engineer Brand Love through a unifying approach of paid, owned and earned channels, we work together to grow brands that audiences can't help but love.

Our family of brands, Fahlgren Mortine, TURNER and TinyWins, span integrated communications, travel and lifestyle, and digital innovation, giving us the range and depth to deliver for clients locally, regionally and nationally.

Momentum is nothing without the people driving it. See who we are at https://theshipyard.com/culture before you hit apply!

SUMMARY

We are looking for a smart, experienced, and motivated Account Manager to join our San Diego team.   

At The Shipyard, our Client Engagement team is on a mission to be trusted advisors to our clients, working in partnership to engineer brand love and drive successful business outcomes.  

The Account Manager is a trusted go-to person for the clients on day-to-day requirements, issues and challenges. Working on one or more accounts, this person functions as the “glue” that keeps client programs of work and people moving together to deliver executional excellence.

This is a hybrid work from home/office position (in-office attendance is required on Tuesdays & Thursdays) and the candidate must live near San Diego, CA.

At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without you bringing your most authentic self to the agency.  

Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox. 

WHAT YOU’LL DO

You will manage the daily workflow of assigned client(s) under the direction of an Account Supervisor or Account Director.

Business Leadership

• Understanding, growth and workflow management across key advertising agency business functions:
• Relationship management of both client & internal teams
• Paid media campaign planning & management – digital and traditional
• Data & Analytics – paid media performance & optimization
• Strategy – research & analysis of industry trends, competitive data
• Creative – concepting & execution
• Production – TV, digital, radio & web
• Demonstrate understanding of client business objectives, utilizing to provide key direction or make decisions
• Demonstrate understanding of client’s business results
• Provide support on efforts to propel the client’s business forward such as competitive reviews
• Support annual account planning process for assigned account(s)
• Support the development of client business reviews for assigned account(s)

Financial Management

• Coordinate project estimates with agency producers
• Manage getting client signatures on project estimates   
• Track all approved estimates and monthly billing on client Budget Tracker, laddering updates to Account Supervisor or Account Director  
• Review monthly billing packets for accuracy and alignment within total budget
• Be an agency advocate, managing work as efficiently as possible to enhance profitability
• Recognize scope changes and elevate to Account Supervisor or Account Director
• Talent Usage Management/ Tracking

Relationship Management

• Interact professionally with various levels of Company employees and outside representatives
• Serve as primary point of contact for clients and foster positive, consistent, trusted client interactions
• Foster positive, trusted agency relationships across disciplines/departments
• Contribute to a culture of collaboration and accountability to ensure work moves efficiently through the agency

Cross-Functional Scope of Work Facilitation

• Partner with Program Managers to service the client from project identification to final delivery
• Provide administrative duties including coordination of client meeting materials and resources
• Provide detailed but concise notetaking for key meetings, to be used by Account Lead for internal and external communication (e.g., conference reports recapping key decisions and action items)
• Manage internal Account Management documents (e.g., Client Tracker/Contacts/Birthdays/Anniversaries) and coordination of distributing client gifts
• Provide support in structuring client presentations, tracking documents and accounting tracking systems
• Provide secondary support in proofreading critical documentation before client presentations
• Schedule collaborative meetings between internal teams under the direction of Account Supervisor or Account Director
• Coordinate meetings/presentations with clients and agency staff
• Write Executional Briefs to guide the development of campaign assets
• Conduct executional creative kick-off meetings
• Contribute to and/or draft Media Briefs to review with Account Supervisor or Account Director
• Manage client feedback, revisions and approvals through appropriate channels
• Review project deliverables against established business objectives, brand standards and media specifications for confirmation of deployment
• Work with Media (planner, channel teams) and Program Managers to effectively/efficiently complete campaign workbooks to deploy paid media campaigns in alignment with established processes
• Work with Media and Analytics to deliver campaign reporting dashboards and companion documents to client in accordance with reporting schedule
• Assist with various other project coordination tasks as needed

WHAT YOU’LL BRING

Experience

• 2-5 years equivalent work experience in an Account Manager or similar role
• Success in nurturing client and internal agency relationships
• Training in creating client documents and project briefs that drive exceptional outputs and performance
• Track record of successfully driving projects forward
• Demonstrated ability to take initiative, collaborate, work independently, and prioritize workload

Skills

• Excellent organizational and time-management skills
• Attention to detail
• Function well in a fast-paced environment under tight deadlines
• Capacity to multitask and transition between clients and projects
• Active listening skills to build mutual understanding
• Ability to work effectively and collaboratively within a cross-functional team setting
• Communicate in a concise manner, both in writing and verbally
• Identify problems and proactively find solutions

Characteristics

• Can-do, positive attitude
• An innate curiosity for innovating, problem-solving and connecting the dots
• An interest in contributing to process evolutions
• Proactive mindset and interest in providing clients with solutions
• Willingness to travel as needed

WHAT YOU’LL GET

• The overall target range of base compensation for this role is $72,000 - $85,000. Compensation offered will be determined by additional factors such as location and experience.
• Open PTO
• 40 hours of paid sick time (annually)
• Flexible work hours and remote work
• Paid holidays + holiday closure between Christmas Eve and New Year’s Day
• Company-paid medical, dental, and vision insurance
• Life insurance and disability benefits
• 401k program with employer matching
• 6 weeks paid parental leave
• Employee bonus referrals
• Dog-friendly offices
• Company-provided snacks and beverages (yes, beer/wine included)
• … and lots more!

• Must be authorized to work in the U.S. without the need for visa sponsorship.