Account Manager
Department: Sales & Account Management
Reports To: Head of Sales
Location: New York City (On-site, with domestic &
international travel)
Type: Full-Time
The Role
As an Account Manager, you'll own
a book of existing clients and be measured on driving trading revenue from that
book — growing usage, deepening engagement, and expanding subscriptions across
your accounts.
You'll be the go-to person for
your clients' success on the platform, and you'll help shape how UNI builds
long-term value for the customers we already have.
• Engage
with our existing customer base to enhance trading activity on our platform
• Re-engage
dormant accounts and identify growth opportunities within your book of business
• Conduct
regular check-ins to understand evolving customer needs and surface pain points
• Maintain
and manage your account pipeline and follow-ups in our CRM system
• Identify
upsell and subscription-expansion opportunities within current accounts
• Collaborate
closely with the sales and marketing teams to align messaging and campaigns for
existing clients
Requirements
Must Have
• 3+
years of experience in diamond and jewelry in sales positions
• Strong
organizational and time management skills, with familiarity with CRM tools and
sales engagement platforms
• A team
player with a strong, service-driven approach
• Outgoing,
with the drive and enthusiasm to do the role with a can-do mindset
• A
scrappy self-starter who can spot growth opportunities unaided, with a
flexible, persistent, and assertive personality
• Ability
to work in a fast-paced environment and handle rejection in an old-school
market
• Excellent
communication and interpersonal skills
• A team
player with a strong, service-driven approach
• Bachelor's
degree in Business, Marketing, Communications, or related field (or equivalent
experience)
Nice to Have
• GIA
graduate
• Experience in B2B diamonds sales (wholesale)
Benefits
• Employment
Type: Full-time employee, based in NYC
• This
position requires frequent domestic travel, and occasional international travel
• Competitive
base salary, with the right incentives ($60-90K)
• Health,
dental, vision and life insurance - 100% covered for the employee, plus strong
coverage for immediate family
• 401(k)
and Paid PTO
• Meaningful,
purpose-driven work
• A
supportive and inclusive environment
• The
ability to help shape the future direction of the company
• Opportunity
to join a high-growth startup and a fast-paced, international, diverse, and
collaborative team of professionals
Skills Required
- 3+ years of experience in diamond and jewelry sales positions
- Familiarity with CRM tools and sales engagement platforms; strong organizational and time management skills
- Team player with a strong, service-driven approach
- Outgoing, driven, enthusiastic with a can-do mindset
- Scrappy self-starter able to spot growth opportunities independently; flexible, persistent, assertive
- Ability to work in a fast-paced environment and handle rejection in an old-school market
- Excellent communication and interpersonal skills
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
- GIA graduate
- Experience in B2B diamonds sales (wholesale)
What We Do
UNI Diamonds operates a business-to-business diamond trading ecosystem and collaborative marketplace for vendors and buyers. Its platform provides access to more than two million live diamonds from hundreds of suppliers, alongside real-time market insights, analytics, secure delivery, and tools for sourcing and selling. UNI helps jewelry professionals trade more efficiently, broaden selection, improve pricing decisions, and connect inventory with customers through digital commerce solutions.
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