Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.
We offer team members:
- Careers with purpose
- Teamwork environment
- Amazing 401K Retirement Plan
- Envision Paid Life Insurance
- Medical, Dental, Vision, FSA Plans
- 10 Paid Holidays
- PTO & Vacation
- Tuition Reimbursement
POSITION SUMMARY
Manage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE
- Primary point of contact for assigned customer accounts.
- Build and maintain strong, long-term client relationships.
- Understand each customer’s business objectives and provide tailored solutions.
- Manage account onboarding, ongoing support, and renewals.
- Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
- Monitor account performance, usage, and satisfaction levels.
- Identify opportunities for account growth, upselling, and cross-selling.
- Prepare and present account reviews, reports, and recommendations.
- Resolve customer issues and escalate concerns as needed to ensure timely resolution.
- Maintain accurate account records in ERP, CRM, and other internal systems.
Qualifications
JOB REQUIREMENTS INCLUDE
Education: High school diploma or equivalent, required.
Experience:
- 1-3 years of customer service experience in an industrial industry.
Knowledge/Skills:
- Strong communication, problem-solving, and interpersonal skills.
- Strong analytical skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.
- Ability to manage multiple priorities and meet deadlines.
SUPERVISORY RESPONSIBILITIES
Total Number of Employees Directly Supervising: 0
Number of Subordinate Supervisors Reporting to Position: 0
VISION REQUIREMENTS INCLUDE
Can be performed with or without assistive technology:
X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.
___ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.
___ Required to review/inspect own assigned work, the work of others, or facilities or structures.
Requires normal (or corrected to normal) vision/acuity:
___ Required to operate motor vehicles and/or heavy equipment such as forklifts.
COMMENTS
Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans,and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.
Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.
PHYSICAL REQUIREMENTS INCLUDE
In an average workday, employee must:
Task
None
Occasional
Frequent
Constant
Stand
x
Walk
x
Sit
x
Bend/stoop
x
Climb
x
Reach above shoulders
x
Squat/crouch/kneel
x
Push/pull
x
Lift
x
Usual amount
X <10 lbs
11-25 lbs
26-50 lbs
51+ lbs
Carry
X
Usual amount
X <10 lbs
11-25 lbs
26-50 lbs
51+ lbs
Employee must use hands for repetitive action such as
Task
Right
Hand
Left
Hand
Simple grasping
x Yes
No
xYes
No
Firm grasping
Yes
x No
Yes
x No
Fine manipulation
xYes
No
xYes
No
WORKING CONDITIONS INCLUDE
In an average workday, employee is exposed to
Task
None
Occasional
Frequent
Constant
General shop or store conditions
x
General office environment
x
Humid, extreme hot/cold temps (non-weather)
x
Outdoor weather conditions
x
Fumes or airborne particles
x
Fluorescent lights
x
Moving, mechanical parts
x
Toxic chemicals
x
Loud noise intensity levels
x
Risk of electrical shock
Travel for job
x
Skills Required
- High school diploma or equivalent
- 1-3 years of customer service experience in an industrial industry
- Strong communication skills
- Strong problem-solving skills
- Strong interpersonal skills
- Strong analytical skills
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
- Experience with Microsoft Dynamics AX
- Ability to manage multiple priorities and meet deadlines
What We Do
Envision provides services to people of all ages. From providing employment, to providing a sense of community, to administering rehabilitation and training, to giving much needed resources, the goal is always the same – independence and a better quality of life. This is how Envision transforms lives. The rate of blindness and visual impairment is staged to increase at a rate that could be likened to an epidemic. Without research, education and rehabilitation, those who live with or will live with a visual impairment will not be able to maintain quality of life. Addressing these needs now is crucial. From the millions of hours of employment to the thousands of individuals who have benefited from vision rehabilitation services, Envision works to provide choices, resources and advocacy for people who are blind or low vision. Envision’s mission encompasses all departments, branches and locations under the Envision name. It touches every job and employee on a day-to-day basis, uniting us in our goals: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research. Behind this is a simple thought: to improve others’ lives. To impact an individual or family in a positive and lasting way. This is why we exist and what drives us to succeed in our endeavors.
