Account Manager, The CancerCARE Program

INTERLINK Health Services founded in 1995 and headquartered in Hillsboro, Oregon.    IKNTERLINK's CancerCARE Program is experiencing rapid growth and is seeking to add two additional Account Managers to the client relations team.   INTERLINK is well known in the managed care industry as the leader in outcome-based managed care, providing access to the nation’s finest centers for cancer, bone marrow, and solid organ transplant services. 

Job Description:

This is a full-time position with the CancerCARE Client Relations team at the INTERLINK Hillsboro, Oregon office.      There are approximately 500 employer groups offering the CancerCARE program to their employees as a benefit.    Most employers have consultants who recommended and helped install CancerCARE and they are our primary contacts to communicate with.    Consultants are social and respond better to email coupled with phone communication, so we are building an Account Management Department to provide service the way our clients best communicate.

This is not a sales position, although CancerCARE Account Managers will be coordinating with the sales, operations and on-boarding teams.  The primary functions will be to maintain supportive communication with brokers, the HR directors at the employer and facilitate communication with other INTERLINK teams.     Attention to detail is important, willingness to communicate with clients on the phone and follow-up are job essentials.   

Account Management can be exciting for those who like to perform a wide range of client pleasing tasks.   Healthcare is stable and growing, even in a pandemic.   People who transition into healthcare seldom leave because of the professional work environment.   

This position (seeking to fill two new employees in this position) will be joining the existing Client Relations Team that comes with a strong work ethic, consistent project completion and follow through.                 

Core Responsibilities & Requirements

• Gather specifics about new groups implementing CancerCARE (Plan Enrollment Form) and monitor the group as it progresses through the onboarding process.

• When the group has completed the onboarding process, add the broker and employer to your account management list.
• Health insurance plans have a renewal date at which time you will  initiate a process of updating plan information, mailing new posters and educational materials and preparing summary reports on actively over the year.
• Quarterly reports are created by operations and emailed to the broker and consultant.    They are shipped electronically and stored online, and brokers often do not view them.    Account Managers will scan these reports and point out our larger successes by phone.
• Plans should have a predictable number of new cancer patients, so Account Managers will run reports for expected volume and communicate with brokers about plans with higher than expected and lower than expected newly identified cancer patients.  
• Brokers will have questions, and the Account Managers will be their primary contact to gather information and/or complete the task that they require.
• Account managers will have between 100-150 employer groups that will renew and/or need annual servicing sometime over the balance of the year.    We would like quarterly contact.   Some will be inviting our clients to webinars and educational programs.   
•  Incentives will be offered to Account Managers to expand the number of groups with each broker.

Job Qualifications (Knowledge, Skills and Abilities):

• Excellent relationship building skills
• Strong verbal and written communication skills
• Experience in multi-tasking and working in groups
• Exceptional organizational skills & ability to manage and participate in many projects
• Positive demeanor and can-do attitude
• Reliable and strong team player
• Ability to take initiative and ownership of projects
• Collect and organize data to use for internal and external purposes

 Education and Experience:                            

• High school degree required.    College degree preferred, but not required
• Specific academic achievements in high school are valued
• Three years of successful work experience with a documented history of success
• Experience in a relationship-based industry

Supervision:

Report to Director of Account Management, TransplantCARE & CancerCARE.

Benefits:

Health benefits package, 401K plan, paid personal time off, sick time in our SafePlace Initiative.    Position is salaried and overtime eligible.  There are incentives to add more plans with those Consultants you work with.  All necessary technologies will be provided.

If you are interested in joining an innovative, stable, highly respected organization, upload your résumé and with a well drafted cover letter building the case that this is the job for you.

Only qualified candidates will be contacted.  For more information about INTERLINK Health Services, please visit: www.interlinkhealth.com.