The Role
Leads daily field operations for beauty retail sales teams in the Miami market. Responsibilities include recruiting, coaching, mentoring, evaluating, and retaining Beauty Educators and Retail Account Coordinators; conducting trainings; managing attendance and employee documentation; supporting retailer relationships; resolving client and employee issues; and executing sales strategies, events, and initiatives to achieve revenue targets.
Summary Generated by Built In
The go-to retail agency for beauty brands. Headkount minimizes the risk and time needed for beauty brands to get into brick-and-mortar with our all-in-one solution that provides experienced Beauty Education Teams who go in-store to increase brand awareness and drive top line sales.
The Account Executive, Miami, is responsible for leading and managing daily operations of the field to achieve business goals. As the Account Executive, duties include overseeing the Beauty Educator, and Retail Account Coordinator team, setting performance objectives, evaluating and optimizing performance, preparing and delivering performance evaluations and documentation, actively recruiting and interviewing, and ensuring regulatory and company values are upheld.
The Account Executive, Miami, is responsible for leading and managing daily operations of the field to achieve business goals. As the Account Executive, duties include overseeing the Beauty Educator, and Retail Account Coordinator team, setting performance objectives, evaluating and optimizing performance, preparing and delivering performance evaluations and documentation, actively recruiting and interviewing, and ensuring regulatory and company values are upheld.
To be successful as an Account Executive, you must have passion for people, be a creative thinker and a dynamic leader. You must must be able to recruit, lead, and manage teams, ensure operations run smoothly, and achieve revenue targets. A top-notch Account Executive should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem solving and decision-making skills.
Key Responsibilities
- Educate, develop, support, mentor, and retain a dynamic sales team of Beauty Educators and Retail Account Coordinators.
- Manage the development Beauty Educators and Retail Account Coordinators.
- Weekly touchbases with direct reports.
- Complete documentation for employees such as reviews, corrective actions, and performance improvement plans.
- Identify training needs and conduct in-store trainings with BEs/RACs based on the needs of the employee’s development. Observe and provide collaborative & hands on feedback to teams on service and selling skills.
- Approve & manage attendance & time off requests in assigned markets.
- Partner with Regional manager for escalated client and employee issues in a timely matter.
- Partner with Human Resources in active recruiting and facilitating interviews.
- Ensure excellence in Headkount retailer relationships.
- Provide in-field retailer support based on the needs of the business.
- Ensure retailer policy and procedures are upheld to quality standards.
- Drive sales, events, and execute strategies and initiatives within each retailer to ensure the achievement of sales plans.
Skills, Knowledge and Expertise
- Must be located in the Miami, FL market
- Minimum of 2 years managing Beauty Field Sales employees
- Excellent communication skills, both verbal and written
- Solid time management and prioritization skills
- Excellent coaching, mentoring, and teaching skills
- Excellent leadership and decision-making skills
- Ability to multitask and work efficiently under pressure
- Strong analytical and problem-solving skills
- Professional conduct in-store
- Technology skills
- Passion for people in providing the ultimate customer service
- Passion for people in elevating their product knowledge
- Passion for product and the retail community
Benefits
- Competitive salary
- Join a diverse community of beauty professionals
- Company-sponsored medical benefits & ancillary benefits
- On-going professional coaching & education
- Paid Time Off
About
Headkount is a boutique retail growth agency that empowers beauty brands to thrive in brick and mortar retail. Founded in 2019 by industry veteran Paula Floyd and headquartered in Los Angeles, Headkount offers a next-gen, outsourced solution to in-store sales, education, and execution. With a people-first mindset and speed as its superpower, Headkount helps indie and established beauty brands scale nationally without the burden of fixed overhead.
Skills Required
- Must be located in the Miami, Florida market
- At least 2 years of experience managing beauty field sales employees
- Excellent verbal and written communication skills
- Strong time management and prioritization skills
- Excellent coaching, mentoring, and teaching skills
- Strong leadership and decision-making skills
- Ability to multitask and work efficiently under pressure
- Strong analytical and problem-solving skills
- Professional conduct in retail stores
- Technology skills
- Passion for customer service, product knowledge, and the retail community
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The Company
What We Do
Headkount is a retail agency and B2B partner that empowers beauty brands by providing an outsourced field sales and education team to maximize retail performance and drive sales through in-store consumer engagement.
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