The Role
Oversee implementation of existing pharmaceutical and biotech client SOWs, coordinating internal teams, vendors, and clients to deliver projects on time and within budget. Manage timelines, budgets, documentation, billing, project burn rates, and day-to-day client communication. Support tactical planning, troubleshoot issues, and ensure deliverables meet project requirements. Use approved AI tools for documentation, workflow management, research, and task tracking while maintaining accuracy and confidentiality.
Summary Generated by Built In
Account Executive, Client Services
What You’ll Do
As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized. This position requires you to be based in IL or IN
A Day in the Life
Deliverables
- Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
- Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
- Employ ability to modify core product framework plans to form custom project plans
- Evaluates deliverables against Project Briefs
- Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
- Provide accurate and thorough documentation: status reports, contact reports, timelines
- Own day-to-day tactics and execution within agency
- Synchronize communications between account teams, support teams, vendors, and clients
- Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms
- Keep accurate record of time spent on client work and manages project burn rate
- Assists in project reconciliation and works with accounting to ensure accurate billing
AI Integration
- Use approved AI tools to support day-to-day account organization, including meeting notes, status updates, timelines, and project documentation.
- Identify opportunities to streamline internal workflows through AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality.
- Apply AI thoughtfully to improve efficiency in client service deliverables, ensuring outputs are reviewed, validated, and aligned with agency and client standards.
Client Responsibility
- Communicate basic agency recommendations to clients effectively and concisely
Internal Responsibility
- Work with client and internal teams to successfully execute scoped tactics
- Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management.
Other duties may be assigned to help drive deliverables within this role.
What You Must Have
Education and Experience
- Bachelor’s degree
- 2+ years of client services experience
- 1+ year of agency or pharmaceutical advertising experience
- Working knowledge of digital marketing
Skills and Competencies
- Good working knowledge of pharmaceutical and biotech industries and scientific communications
- Is proactive and results oriented, with a commitment to accountability
- Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
- Proficiency in MS Office, Adobe, WebEx (or other similar systems)
- Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
- Strong organizational skills
What You Might Have, but Isn’t Required
- Oncology/hematology experience
- Experience using cloud-based system servers such as Egnyte
- Experience working in a completely virtual environment
Travel Requirements
- Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)
The Team You’ll Work Closest With
You will work closely with your fellow Account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.
Why You’ll Love Us
- 100% remote environment
- Positive, diverse, and supportive culture
- Passionate about serving clients focused on Cancer and Blood diseases
- Investment in you with opportunities for professional growth and personal development through Vaniam Group University
- Health benefits – medical, dental, vision
- Generous parental leave benefit
- Focused on your financial future with a 401(k) Plan and company match
- Work-Life Balance and Flexibility
- Flexible Time Off policy for rest and relaxation
- Volunteer Time Off for community involvement
- Emphasis on Personal Wellness
- Virtual workout classes
- Discounts on tickets, events, hotels, childcare, groceries, etc.
- Employee Assistance Programs
Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $70,000 - $85,000. Salary is one component of the total earnings and rewards package offered.
About Us
Vaniam Group is an oncology‑led partner to biopharma companies working at the forefront of complex, high‑science medicine. With deep expertise in oncology and hematology, Vaniam Group helps clients make sense of evolving data, emerging insights, and real‑world dynamics so teams can make confident decisions and move programs forward with clarity.
The company combines scientific depth, close collaboration with the medical community, and an integrated approach to insight and data that supports strategy across the oncology lifecycle. While oncology is where Vaniam Group’s work is most established and refined, the same rigor and expertise are applied in other therapeutic areas where the science is complex and the stakes are high.
The company combines scientific depth, close collaboration with the medical community, and an integrated approach to insight and data that supports strategy across the oncology lifecycle. While oncology is where Vaniam Group’s work is most established and refined, the same rigor and expertise are applied in other therapeutic areas where the science is complex and the stakes are high.
Applicants have rights under Federal Employment Laws to the following resources:
- Family & Medical Leave Act (FMLA) poster - https://www.dol.gov/agencies/whd/posters/fmla
- EEOC Know Your Rights poster - https://www.eeoc.gov/poster
- Employee Polygraph Protection Act (EPPA) poster - https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act
Skills Required
- Bachelor's degree
- 2+ years of client services experience
- 1+ year of agency or pharmaceutical advertising experience
- Working knowledge of digital marketing
- Working knowledge of pharmaceutical and biotech industries and scientific communications
- Proficiency in Microsoft Office, Adobe, and WebEx or similar systems
- Strong interpersonal, problem-solving, organizational, and communication skills
- Oncology or hematology experience
- Experience using cloud-based systems such as Egnyte
- Experience working in a completely virtual environment
- Must be based in Illinois or Indiana
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The Company
What We Do
Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping our clients and our people realize their full potential. Founded in 2007 as a 100% virtual-by-design organization, Vaniam Group is a WBENC-Certified Women’s Business Enterprise (WBE). Vaniam Group companies include Bio Linx, Bio Connections, Nexus, Nexus Science, Team 9, Team 9 Science, Second City Insights, Second City Science, CurioScience, Bio Ascend, and Women Leaders in Oncology. Vaniam Group aspires to elevate the way our people and our clients think, work, and communicate within the oncology and hematology therapeutic marketplace. We partner with biotech and pharmaceutical clients’ commercial, medical, and clinical teams to create and communicate a differentiated value proposition at the brand, franchise, and corporate level. By identifying and engaging the right external experts, our clients’ initiatives yield deep insights that in turn inform effective strategies and impactful communication of clinical science. Our virtual-by-design model not only allows us to hire the best talent regardless of geography but inspires us to redefine and unlock the possibilities of the 21st century workplace. To learn more, please contact us at [email protected] or 773-260-0267.
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