THE ROLE
We are looking for a motivated, client-focused Account Director to lead a portfolio of accounts in the Greenville market. You will be the trusted partner for our clients, strengthening relationships, collaborating with our Project Managers and frontline teams, and growing each account. The role begins with a healthcare portfolio of 30+ medical office buildings, with the opportunity to grow into leadership of the broader Greenville division. The ideal candidate brings a strong background in operations, account management, and customer service, with the leadership to keep service consistent across sites.
KEY RESPONSIBILITIES
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Serve as the primary point of contact for assigned accounts and their key stakeholders
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Understand each client’s needs, goals, and challenges, and develop service solutions that fit
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Identify opportunities to expand services within existing accounts
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Partner with internal teams to plan and deliver client projects and initiatives
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Monitor account performance and client satisfaction, resolving concerns promptly and effectively
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Oversee quality control systems and protocols to keep service standards consistent
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Prepare and present regular reports on account status and performance to leadership
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Stay current on industry trends, market developments, and competitor activity
QUALIFICATIONS
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Bachelor’s degree in Business Administration or a related field
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Proven experience in operations and account management
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Strong interpersonal skills and the ability to build rapport with clients at every level
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Excellent written and verbal communication skills
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Ability to manage competing priorities in a fast-paced, multi-site environment
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Proficiency in Microsoft Office
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Willingness to travel for client meetings and industry events as needed
WHAT WE OFFER
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Competitive salary plus car allowance
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Comprehensive health benefits package
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Room to grow with an established contract cleaning company
Skills Required
- Bachelor's degree in Business Administration or a related field
- Proven experience in operations and account management
- Strong interpersonal skills and ability to build rapport with clients at every level
- Excellent written and verbal communication skills
- Ability to manage competing priorities in a fast-paced, multi-site environment
- Proficiency in Microsoft Office
- Willingness to travel for client meetings and industry events as needed
What We Do
Interstate Contract Cleaning Services, Inc. is a privately owned janitorial service company based in Charlotte, North Carolina. The company provides comprehensive commercial cleaning solutions specializing in office, industrial, medical, and institutional facilities. Certified CIMS-GB with honors, they deliver high-quality cleaning services designed to help facilities maintain superior hygiene standards and achieve LEED certification.
