UWM's 12-week internship program offers an immersive experience with around 200 interns, job shadowing, access to senior leaders, and extensive networking opportunities. Experience our one-of-a-kind workplace that thrives on collaboration, teamwork, and innovation. This internship is designed to give you a running start, not one that has you running errands.
Our Client Experience team is focused on fostering strong interactions between UWM team members and our clients. At UWM, we prioritize building relationships over transactions and are committed to delivering exceptional client experience in every interaction. The team is composed of several specialized divisions, including but not limited to Client Outreach, Speech Analytics, CX Analytics and Welcome Associates. As a Summer Team Member in CX, you will have the opportunity to make a meaningful impact on our teams and clients.
This position is not eligible for employer-sponsored work authorization, either now or in the future. Applicants must be authorized to work in the United States without employer sponsorship.
WHAT YOU WILL BE DOINGCLIENT EXPERIENCE
- Gain insights into each division within our CX Team.
- Develop expertise in UWM’s products, services and technologies for our clients.
- Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics.
- Audit and analyze CX metrics across multiple business units and give feedback.
- Analyze Client Request reporting for business units.
- Build CX training material.
- Apply your skills to improve processes and enhance workflow.
- Share ideas, provide suggestions and drive impactful changes.
- Design and present business initiatives to leadership.
- Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status)
- Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or relevant degrees.
- The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from May 17th - August 6th
- An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry
- Ability to thrive in a team environment
- A strong work ethic
- A drive to succeed
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
- Wellness area, including an in-house urgent care, full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
Skills Required
- Must be graduating with a bachelor's degree in 2027 or 2028
- Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or a related field
- Must be available to work Monday through Friday, 40 hours per week, fully onsite in Pontiac, Michigan, from May 17 through August 6
- Authorized to work in the United States without employer sponsorship, now or in the future
- Openness to learning and willingness to be coached
- Ability to work flexibly in a changing industry
- Ability to thrive in a team environment
- Strong work ethic
- Drive to succeed
United Wholesale Mortgage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Wholesale Mortgage and has not been reviewed or approved by United Wholesale Mortgage.
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Healthcare Strength — Health coverage is characterized as strong, with comprehensive insurance options highlighted positively across roles. On top of core medical, dental, and vision, offerings are presented as robust and well-regarded.
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Wellbeing & Lifestyle Benefits — Extensive on-site amenities—such as a free fitness center, urgent/primary care, physical therapy, chiropractic and massage services, yoga, and broad campus conveniences—stand out as a signature strength. These services expand everyday support and accessibility during the workday.
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Leave & Time Off Breadth — Paid time off is a defined part of the package and is available from the first year. Additional programs like paid volunteer time and a paid sabbatical extend the overall leave offering.
United Wholesale Mortgage Insights
What We Do
At UWM, we’re dedicated to making dreams come true for our team members, our broker partners and homebuyers nationwide — an approach that’s led us to become the #1 mortgage lender in America and sustain a decorated, award-winning culture. We’re constantly searching for curious and creative minds, from entry level to seasoned veterans, and will embrace your expertise, enable you to learn new skills and offer continuous improvement opportunities to help plant the seeds for your career and take you to the next level. And we help support our team members with a welcoming environment they can call home. Our one-of-a-kind campus features perks and benefits focused on making your life and time at the office more convenient. We offer a free 24/7 on-site fitness center, multiple onsite food options, paid training, flexible start times, diversity programs, a primary care doctors office and so much more. When it’s combined with the opportunity to improve and advance, you’ll be well on your way to building a life and career of your making. Take the first step in your career at UWM. Apply today. All posts and information on this page are subject to change. Certain restrictions may apply. NMLS #3038 l Equal Housing Lender l nmlsconsumer.org
Why Work With Us
At UWM, people are at the core of everything we do. Bring your unique background, ideas and ambition and we'll give you the power to achieve your dreams and positively impact the lives of others within and beyond the walls of our one-of-a-kind campus. Move fast here. Make friends here. Work hard here. Be YOU here.
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