Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a On-Call Infrastructure Engineer (DevOps) to join our team and provide exceptional customer support.
About the client
Our client develops software products across various business domains, including education, healthcare, business management, sports, and marketing.
Engagement details
This engagement involves occasional support, with only a few hours of active work expected per month in most cases. It can suit an engineer who already has a primary engagement and can combine it with on-call availability.
- Availability during an agreed coverage window of approximately 12 hours per day, aligned with the CET time zone
- Monitor email and alerts throughout the coverage window
- Acknowledge incoming incidents or requests within 30 minutes and confirm that they have been taken into work
- Begin troubleshooting and resolution promptly
- Only time spent actively working on incidents or requests is paid; standby time is unpaid
Responsibilities
- Investigate and resolve production infrastructure incidents
- Troubleshoot AWS, Linux, Docker, and MySQL environments
- Diagnose and resolve MySQL replication issues
- Restore service availability and document resolution steps
- Perform root cause analysis where required
Responsibilities
- Investigate and resolve production infrastructure incidents
- Troubleshoot AWS, Linux, Docker, and MySQL environments
- Diagnose and resolve MySQL replication issues
- Restore service availability and document resolution steps
- Perform root cause analysis where required
Requirements
- AWS EC2 administration
- CloudWatch
- Linux administration, particularly Ubuntu
- Docker and Docker Compose
- MySQL administration
- MySQL replication troubleshooting
- Production incident response
- On-call support experience
- Application Load Balancers
- CloudFront
- Strong operational troubleshooting skills
Strongly Preferred
- Terraform
- Packer
- Percona PMM
- PagerDuty
- Site24x7
- Backup and recovery operations
- Root Cause Analysis (RCA)
- AWS infrastructure troubleshooting
Nice to Have
- Java application troubleshooting
- PHP application troubleshooting
- Prometheus
- Grafana
- Datadog
- New Relic
- High-availability MySQL design
- Observability architecture
Skills Required
- AWS EC2 administration
- CloudWatch
- Linux administration, particularly Ubuntu
- Docker and Docker Compose
- MySQL administration
- MySQL replication troubleshooting
- Production incident response
- On-call support experience
- Application Load Balancers
- CloudFront
- Strong operational troubleshooting skills
- Terraform
- Packer
- Percona PMM
- PagerDuty
- Site24x7
- Backup and recovery operations
- Root Cause Analysis (RCA)
- AWS infrastructure troubleshooting
- Java application troubleshooting
- PHP application troubleshooting
- Prometheus
- Grafana
- Datadog
- New Relic
- High-availability MySQL design
- Observability architecture
What We Do
Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies. Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA™) and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework. Intetics core strength lays in design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation and Geospatial solutions. Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients expectations, they have been exceeding them for a quarter of a century. Intetics operates from multiple offices in the USA, Europe and Latin America, hiring the best talent available worldwide. Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath Silver partner. The company’s innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People’s Choice, Clutch and ACQ5 Awards, IAOP Global Outsourcing 100 and Fortune Innovative 300 lists.
