Michael Schank is founder and managing director at Process Inventory Advisors LLC. He has more than 25 years of experience as a management consultant in the financial services industry, advising clients on technology, process, risk and large-scale business and digital transformations. His book, Digital Transformation Success: Achieving Alignment and Delivering Results with the Process Inventory Framework (Apress, Dec. 24, 2023), shares how to drive a new level of operating efficiency and agility necessary to thrive in this digital era.