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Top Customer Success Jobs in Rochester, NY

915+ Job Results
Yesterday
Rochester, NY
Remote
904 Employees
91K-164K Annually
7+ Years of Experience
904 Employees
91K-164K Annually
7+ Years of Experience
Events
The Senior Customer Success Manager will oversee strategic planning and implementation for high-value customers, ensuring they achieve maximum ROI. Responsibilities include improving customer engagement, onboarding, and collaboration with leadership to enhance service delivery and product adoption, ultimately leading to customer retention and revenue growth.
Yesterday
Rochester, NY
Remote
63 Employees
1-3 Years of Experience
63 Employees
1-3 Years of Experience
Software
The Customer Success Specialist will create and implement programs to enhance customer engagement and satisfaction, maintain customer success tools, analyze feedback and trends, collaborate with various teams, develop training materials, and monitor program performance to drive continuous improvement in customer experience.
Yesterday
Rochester, NY
Remote
25,831 Employees
50K-60K Annually
1-3 Years of Experience
25,831 Employees
50K-60K Annually
1-3 Years of Experience
HR Tech • Social Media
The Client Success Associate will support Client Services with quality assurance audits, data entry, onboarding documents, report generation, and customer service interactions. The role focuses on ensuring product quality and client satisfaction while enabling CSMs to manage key accounts more effectively.
Yesterday
Rochester, NY
Remote
61 Employees
5-7 Years of Experience
61 Employees
5-7 Years of Experience
Cloud • Software
As a Customer Success Architect, you will engage with enterprise clients to enhance adoption and value realization of Pulumi’s solutions, offering technical guidance and support. Your role includes managing customer relationships, driving revenue growth through successful deployments, and collaborating with internal teams to align customer needs with product development. You will also conduct training and enablement sessions, ensure customer satisfaction, and contribute to the overall success of accounts.
Yesterday
Rochester, NY
Remote
167 Employees
3-5 Years of Experience
167 Employees
3-5 Years of Experience
Biotech
The Senior Prenatal Specialist will drive revenue growth by implementing a strategic business plan, fostering relationships with OBGYNs, MFMs, and Genetic Counselors, and promoting innovative NIPT screening solutions.
Yesterday
Rochester, NY
Remote
75 Employees
130K-150K Annually
5-7 Years of Experience
75 Employees
130K-150K Annually
5-7 Years of Experience
Artificial Intelligence • Enterprise Web • Insurance • Machine Learning
The Customer Success Manager will maintain and grow business within Indico's customer portfolio by managing relationships, supporting product adoption, and ensuring customer satisfaction. Responsibilities include strategic account management, providing product expertise, and managing customer engagement initiatives.
Top Benefits:
401-K
Child Care Benefits
Company Equity
+33 More
Yesterday
Rochester, NY
Remote
30 Employees
1-3 Years of Experience
30 Employees
1-3 Years of Experience
Other
The Coordinator, Client Services leads and supports nonprofits in achieving fundraising goals, including client support, project planning, and business development. Responsibilities involve client interaction, project management, data interpretation, report creation, and coaching. A significant part of the role is fostering relationships within the nonprofit community.
Yesterday
Rochester, NY
Remote
196 Employees
7+ Years of Experience
196 Employees
7+ Years of Experience
Cloud • Software • Database
The Customer Success Manager will enhance customer relationships and ensure satisfaction, focusing on retention, expansion, and customer success metrics. Responsibilities include managing onboarding, conducting quarterly business reviews, and ensuring continuous customer engagement to align with their scientific objectives.
Yesterday
Rochester, NY
Remote
139 Employees
5-7 Years of Experience
139 Employees
5-7 Years of Experience
Artificial Intelligence • Consumer Web • HR Tech • Other
As a Customer Success Manager at Netomi AI, you'll drive product adoption and customer satisfaction for strategic clients, serve as a trusted advisor, collaborate with teams across the organization, and engage with product teams to provide feedback and enhance customer experience.
Yesterday
Rochester, NY
254 Employees
5-7 Years of Experience
254 Employees
5-7 Years of Experience
Marketing Tech • Analytics
As a Senior Customer Success Manager, you will establish and nurture relationships with key clients, drive account growth, provide insights on customer usage, and collaborate with internal teams to ensure client satisfaction and success. This role is critical for maximizing the value delivered to Appinio's clients while supporting the company's growth.
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