Top Hybrid Customer Success Jobs in Pittsburgh, PA

Individual contributor responsible for quality monitoring and assessment of incidents or planned/unplanned events to mitigate risks and ensure business continuity. Coordinates response efforts, conducts business impact analysis, and leads crisis management and contingency planning. Develops and oversees disaster recovery plans and provides support during live events. Participates in reporting compliance, communicates business continuity lifecycle planning, and enhances information on continuity processes and standards. Leads training on business continuity.

As a Senior Customer Support Manager for the Duolingo English Test, you will play a pivotal role in ensuring a seamless experience for our multi-sided marketplace. Responsibilities include developing customer support strategies, managing budget, collaborating with teams, and improving processes for international growth.