Technical Engagement Lead (Remote)

Sorry, this job was removed at 02:06 p.m. (CST) on Tuesday, May 28, 2024
Be an Early Applicant
Hiring Remotely in United States
Remote
80K-120K Annually
5-7 Years Experience
Cloud • Information Technology • Sales • Security • Cybersecurity
Define your future at CrowdStrike.
The Role

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world.
In this role you will join the "Gold Standard" Service Team to provide strategic, hands-on support to lead our customers through the successful operationalization of the Falcon platform to detect, respond, and remediate active security incidents.
The goal is simple - position our customers for the highest level of success and eliminate the threats.
What You'll Do:

  • Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows.
  • Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer.
  • Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Gold Standard Operating Model.
  • Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved.
  • Actively engage customers via virtual meeting, email, or case management system.
  • Work with leadership to participate in activities to identify and improve service outcomes which align to CrowdStrike's mission and strategic goals.


What You'll Need:

  • Customer Service: The most important aspect of our service is customer success and satisfaction. You must be passionate and take pride in driving our customers to the "Gold Standard" and ensuring all service-related objectives are met.
  • Project Management: This is not a direct project management role, however, the experience and proficiencies of a good project manager are valuable to help ensure our customers success.
  • Endpoint Technology: Existing experience operationalizing Falcon is a big plus, but in general, experience operationalizing leading endpoint security technology and planning enterprise technology deployment is important for this role.
  • Information Security: Experience advising customers on identified information security risks.


Bonus Points:

  • Proficiency and experience with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc)
  • Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc)
  • Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint)
  • Experience with Windows, Linux, and Mac operating systems
  • Excellent communication skills - written and verbal


Education:
If you have a BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field...that's great! If you have industry-related certifiacations, that's also a plus. If you have none of these - show us what you've got, what you're passionate about, and why you'd be a great fit for the team.
#LI-RC2
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration


We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $85,000 - $135,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:06-02-2024

What the Team is Saying

Andrew C.
Lauren P.
Brian P.
Alexa Z.
Theo K.
Sara I.
Lam N.
Lauren B.
Adeeb C.
Kristan C.
Alena C.
Thaddeus M.
Alyssa J.
KT T.
The Company
HQ: Austin, TX
10,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.

The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.

We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Why Work With Us

We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

CrowdStrike Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQAustin, TX
Singapore
Osaka
Aarhus, DK
Arlington, VA
Barcelona, ES
Bengaluru, IN
Brussels, BE
Bucharest, RO
Cheltenham, GB
Copenhagen, DK
Dubai, Dubai
Irvine, CA
Kirkland, WA
Minneapolis, MN
Mumbai, IN
New Delhi, IN
Pune, IN
Reading, GB
Riyadh, SA
St Louis, MO
Sydney, Sydney
Tel Aviv-Yafo, IL
Tokyo, Japan
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account