Sr. Manager, Escalation Support (Remote)

Sorry, this job was removed at 02:07 p.m. (CST) on Monday, Aug 12, 2024
Hiring Remotely in United States
Remote
120K-200K Annually
3-5 Years Experience
Cloud • Information Technology • Sales • Security • Cybersecurity
Define your future at CrowdStrike.
The Role

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.<br><b>About the Role:</b><br>The ideal Support Escalation Senior Manager is passionate about technology and customers. You will provide your technical expertise and leadership to enable our skilled technical Escalation Engineering team to perform their role. You will have a customer-first mentality, the desire and initiative to own and enjoy working in a fast paced, high growth, learning environment<br><b>What You'll Do:</b><br><ul><li>Willing to work as a part of a high caliber small team and make a difference.</li><li>Be the voice of our customers.</li><li>Perform as an escalation point within the Support Team.</li><li>Manage our key relationship with Development Engineering teams.</li><li>Provide updates to Leadership and field teams on critical escalations.</li><li>Work on proactive initiatives to take what we learn and drive improvements.</li><li>Support our engineers on customer calls when dealing with critical customer issues.</li><li>Ensure we develop and provide growth for our Escalation Engineers.</li><li>Make decisions quickly, often with limited information, based on a solid understanding of security principles and best practices.</li><li>Uphold good cultural practices.</li><li>Always use good judgment.</li></ul><br><b>What You'll Need:</b><br><ul><li>At least 4 years of total experience working as a Manager in Technical Support supporting Enterprise customers, including a role leading a Support Escalation Engineering team.</li><li>A technical history of working as a Support Engineer, preferable including in an escalation role and supporting Enterprise customers.</li><li>Knowledge of enterprise web technologies, security and SaaS environments.</li><li>Leadership and management skills supporting globally distributed teams.</li><li>Project management experience, preferably on worldwide initiatives.</li><li>Customer-service oriented with a problem-solving attitude.</li><li>Excellent written and verbal communications skills.</li><li>Bachelor's Degree or equivalent.</li><li>US citizenship and must reside on US soil to obtain CJIS clearance and meet requirements for authorized access to applications in our GOV cloud.</li></ul><br>#LI-Remote<br>#LI-RL1<br><b>Benefits of Working at CrowdStrike:</b><br><ul><li>Remote-first culture</li><li>Market leader in compensation and equity awards</li><li>Competitive vacation and flexible working arrangements</li><li>Comprehensive and inclusive health benefits</li><li>Physical and mental wellness programs</li><li>Paid parental leave, including adoption</li><li>A variety of professional development and mentorship opportunities</li><li>Offices with stocked kitchens when you need to fuel innovation and collaboration</li></ul><br>We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.<br>CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.<br>CrowdStrike participates in the E-Verify program. <br>Notice of E-Verify Participation<br>Right to Work<br>CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $120,000 - $200,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.<br>Expected Close Date of Job Posting is:07-14-2024

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The Company
HQ: Austin, TX
10,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.

The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.

We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Why Work With Us

We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.

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CrowdStrike Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQAustin, TX
Singapore
Osaka
Aarhus, DK
Arlington, VA
Barcelona, ES
Bengaluru, IN
Brussels, BE
Bucharest, RO
Cheltenham, GB
Copenhagen, DK
Dubai, Dubai
Irvine, CA
Kirkland, WA
Minneapolis, MN
Mumbai, IN
New Delhi, IN
Pune, IN
Reading, GB
Riyadh, SA
St Louis, MO
Sydney, Sydney
Tel Aviv-Yafo, IL
Tokyo, Japan
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