About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $185M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

Why should you join our team and Vouch:

Not only is this an exciting new team where you will have the ability to drive real impact on our business strategy and scalability, but Vouch is the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are “Put People First,” “Listen, Challenge, and Grow,” “Face challenges head-on and win as a team,” and “Serve clients with integrity and excellence.”

What does a work environment look like at Vouch?

This role is based in our ______ office. We require the team members to be in the office at least two days per week (Monday and Thursday) to foster close collaboration and team building.

Role Responsibilities:

We are looking for a skilled individual to join our team and lead our Operations Enablement initiatives within our Client Operations team. The Operations Enablement Specialist will establish and maintain the processes, systems, and tools our Client Operations teams utilize daily. The main goals are to:

• Identify inefficiencies and, subsequently, solution enhancements
• Implement solutions to drive efficiency and effectiveness
• Provide support for various operational initiatives and processes

The Operations Enablement Specialist plays a key role in supporting the optimization of operational processes and workflows within the organization. When applicable, the Operations Enablement Specialist will incorporate artificial intelligence into optimization. The ideal candidate is someone who combines analytical rigor, problem-solving abilities, strong communication skills, and a collaborative mindset to drive operational excellence within the organization.

Job Duties:

• Process Improvement 
• Identify inefficiencies or bottlenecks in operational processes through data analysis, stakeholder feedback, and process mapping
• Collaborate with stakeholders to develop and implement solutions aimed at streamlining workflows, reducing costs, and improving overall operational efficiency
• Drive operational enablement following internal software and technology releases
• Project Support
• Support cross-functional projects to improve operational performance or implement new initiatives.
• Assist in project planning, coordination, and execution, ensuring that timelines and deliverables are met
• Data Analysis and Reporting
• Collect, analyze, and interpret data related to operational performance, including key performance indicators (KPIs) and metrics 
• Prepare reports and presentations summarizing findings, trends, and recommendations for improvement
• Change Management:
• Develop training for client operations team members to support the transition to new tools and technologies. Offer ongoing assistance to ensure their proficiency and confidence in using these tools effectively
• Quality Assurance:
• Conduct audits and quality checks to ensure compliance with operational standards, policies, and procedures
• Identify areas of non-compliance and work with stakeholders to implement corrective actions

About you:

• 3 - 5 years in operations, process improvement, or project management, preferably within the insurance industry or high-growth start-up
• Understanding of machine learning concepts, algorithms, and frameworks is a plus
• Experience working with various cross-functional production teams
• Familiarity with Zendesk and Salesforce
• Excellent problem-solving skills and attention to detail
• Exhibits a curious mindset, proactively seeking out new knowledge and perspectives to drive creativity and innovation

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages
• ⚕️ Health, dental, and vision insurance
• 👶 Parental leave
• 🌴 Flexible vacation time (Unlimited PTO)
• 🎨 🧠 Wellness allowance ($80/month)
• 📲 🛜 Technology allowance ($100/month)
• 📚 Professional Development ($500/Yr)
• 💻 🎧 Home office setup (One-time $500)
• 🏫 📈 L&D: Partnerships with Ethena, Hone, and weekly Lunch & Learns
• 🏳️‍🌈 ♀️ 🤝 Employee Groups (ERGs, Committees, and Communities): Vouch supports various employee groups to foster an inclusive, equitable workplace and create affirming, empowering, employee-centered spaces for conversation, community, and support. These groups include Pride @ Vouch, Women @ Vouch, Black @ Vouch, Virtual Connections, Pop Culture, Pets of Vouch, Skincare, Astrology, Plants, etc.
• 🧘 💲 Wellbeing: Voucher’s have access to many wellbeing perks, including Calm, ClassPass, Headspace, Fetch, OneMedical, Origin, SoFi, etc.
• 📊 Annual performance reviews with quarterly check-ins: Vouch conducts quarterly review discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in the interview process:

• 30-minute phone call with our recruiting team
• 30-45 minute Zoom interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45min 1:1 Zoom meetings with 3-4 team members you’d work closely with in the role

Salary Range: 

The pay range for this role is: $100,000 - $140,000 per year.

Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].