Level 3 / Escalation Engineer
Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%.
Give everyone a better view.TM
The Role
As Level 3/ Escalation Engineer on our Triage team, you will be responsible for supporting our award-winning enterprise monitoring platform, SysTrack. This role requires cleverness, creativity, and familiarity with C++, C#, and SQL.To be successful, you must also be comfortable working in a small, fast-moving, high-performing team where corporate structure is at a minimum and personal responsibility is counted upon.
What You'll Do
The core functions of this role include:
- Debugging others’ code to determine possible issues
- Identifying, recording, documenting thoroughly and tracking cases/bugs
- Liaising with internal teams (e.g. developers and product managers) to determine how changes should be classified
- Developing test applications to help debug software
- Actively managing the caseload given in a timely manner
What You'll Bring to the Team
The key requirements for this role include:
- Experience in live debugging code
- Experience with one or more of the following technologies: C#, C++, JavaScript, SQL, SQLServer, and/or IIS
- Bachelor’s degree in Computer Software/Engineering or related field
- SQL Server DBA Experience (a plus)
- Programming experience or QA/Technical Support related experience (desirable)
- Experience working with Zendesk (preferred)
- Experience working with Jira (preferred)
Additional Details
- Hybrid with a preference for at least 1 day per week in our London office. The frequency at which the hire will be required to come onsite is based on their proximity to the office
*Please note that we are not partnering with staffing agencies on this search
#LI-Hybrid #LI-LP1
Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. As we expand our DE&I reach, we are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy. If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.
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