Clinical Manager Care Navigation

The Clinical Manager for the Care Navigation team must have excellent clinical, organizational, and people management skills and the ability to prioritize and adapt quickly to team needs. This manager will have a general work schedule of Tuesday-Saturday 10a-6p CST, but a flexible approach to work hours and strong work ethic will be necessary to meet business, member, and team needs, because members of the team will be working a variety of schedules, including nights and weekends.

What you’ll be doing:

• Interview, hire, onboard, and manage a team of clinical care navigators.
• Oversee training and ongoing development of team members.
• Hold 1:1s, case consultations, and team meetings. 
• Audit cases to ensure the team is making sound clinical decisions, following processes and policies, and completing quality documentation.
• Apply clinical experience and team guidelines to ensure best practices for providing in-the-moment support and crisis management to members.
• Drive CN performance to deliver on KPIs and SLAa.
• Provide constructive feedback and complete performance reviews.
• Monitor workloads and productivity in order to meet expected metrics and goals.
• Develop and implement new processes, creating workflow documents as necessary.
• Review and assist with cases involving members with escalated issues or concerns, and follow up to ensure problem resolution. 
• Collaborate with other managers and directors to provide clinical support and to develop and improve upon services and programs.
• Participate in customer meetings, special projects, and provide clinical support to sales, marketing, customer success, and other departments as needed.
• Periodic 24/7 on call responsibility to support after hours teams.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like in this role: See this helpful article on why these are important to list on the JD. Also see our own KPI creation workbook with more specific Spring examples.

Drive on CN team KPIs including:

Member satisfaction ratingsConversion to careQuality Assurance: Call audit scores

What we expect from you:

• LCSW, LPC, LMFT, or equivalent independent licensure
• 4+ years of mental health/substance use disorder experience
• Previous leadership experience preferred
• Collaborative and solution-focused 
• Excellent organizational and communication skills
• Comfortable with constantly evolving responsibilities
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks

The target base salary range for this position is $97,325-$114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.