General Summary:

Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service. Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities.

Essential Job Functions:

• Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary.
• Review and process customer credit holds/releases.
• Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner.
• Contacting customers via phone or email to secure payment or payment commitment on past due invoices.
• Identify, research, and resolve issues with customer billing. Work with appropriate departments internally, and with customer externally, to resolve.
• Make new customer credit approval decisions and existing customer credit hold decisions.
• Develop and maintain positive relationships with customers and internal team.
• Customer payment processing/application.
• Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments.
• Identify and implement processes/activities to reduce occurrence of invoice discrepancies.
• Participate in special projects and process improvement initiatives.

Supplemental Job Functions:

• Provides and supports a positive work environment.
• Responsible for profitability of company and attaining goals and objectives set forth by the Board of Directors.
• Participates in corporate on-boarding and orientation programs.
• Performs other duties as assigned or requested.

Knowledge, Skills and Abilities Required:

• High School Diploma (Required), Associate’s degree in accounting or finance preferred.
• Previous Accounting experience.
• 2+ years of Accounts Receivable/Collections experience preferred.
• Excellent customer service attributes.
• Basic PC Skills and previous experience using Excel.
• Good decision-making, negotiation and problem-solving skills.
• Detail oriented, highly organized with excellent time management skills.
• Ability to work in a fast-paced environment.
• Strong interpersonal skills necessary to effectively work with associates, customers, and management team.
• Demonstrated teamwork approach with co-workers utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.

Working Conditions:

• Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies.
• Physical dexterity needed to bend, stretch, lift and reach.
• Ability to sit or stand for extensive periods throughout the day.
• Ability to perform basic office tasks using standard office equipment.
• Ability to use a keyboard and computer.