Search the 18 jobs at Wonders

Seeking an Accounting Manager with 6+ years of experience in accounting or finance. Responsibilities include treasury processes, reconciliation, tax support, financial statement compliance, technical accounting issues, audit support, training, and ad hoc projects. Must have Bachelor's Degree, analytical skills, experience with ERP systems, and proficiency in US and Malaysian GAAP.

The Director of Strategy and Special Projects at Wonders will focus on leading priority projects for the executive team, specifically for the Voice Platform. Responsibilities include assessing functional systems, providing thought leadership in business excellence projects, and serving as an in-house strategy and project management expert. Year one deliverables include scaling assessment, thought leadership in business excellence, project management guidance, and business continuity planning.

The Senior Manager, Revenue Enablement at Wonders is responsible for supporting the revenue expansion team's success through content development, sales training, and sales process optimization. This role requires proficiency in Mandarin and English to work with stakeholders and support business groups.

Seeking a Marketing Systems Manager to own, optimize, and administer various marketing systems to support multi-channel marketing efforts in a high-growth B2B SaaS company. Responsibilities include system ownership, integration, optimization, data management, platform administration, and campaign execution.

Join as an early member of the growing Wonders design team, own the user experience for key product initiatives, collaborate with cross-functional teams, and conduct user interviews and research. Must have 5+ years of UX design experience and excellent communication skills.

Lead and build out the Product function, establish a high performing product-led culture, define product vision and strategy, align product teams, and recruit top talent for a growing company empowering small brick-and-mortar restaurants.

The Director of Demand Generation/Growth Marketing will be responsible for developing and executing the integrated marketing plan to generate leads and fuel pipeline growth. They will manage a team and oversee performance marketing in various channels. The ideal candidate is bilingual and has experience with B2B SaaS in the SMB space.

As the Senior Director of CX Strategy and Operations at Wonders, you will be responsible for shaping and executing the service strategy. You will lead a high-performing team and collaborate cross-functionally to ensure exceptional service delivery to clients. Responsibilities include operational strategy, product development, operational leadership, budget and financial management, and team management.

Voice Platform-Quality Control Specialist responsible for implementing and maintaining quality control processes and feedback systems to ensure the overall quality of products and services. Duties include monitoring processes, conducting audits, analyzing data, and training agents on quality standards. Qualifications include a Bachelor's Degree in STEM, experience in Quality Control/ Quality Assurance, attention to detail, and analytical skills.

The Trainer at Wonders is responsible for developing and conducting training programs for new hires, assessing training effectiveness, and updating training materials. They collaborate with various departments to align training programs with company objectives and values. Key responsibilities include developing training materials, facilitating training sessions, coordinating onboarding processes, assessing training effectiveness, and updating training materials to reflect changes in company policies and procedures.

Lead and scale the customer support function at Wonders, oversee a team of 10-15 support specialists, provide feedback and coaching, ensure SLA adherence and high customer satisfaction, create a productive work environment, collaborate cross-functionally, identify service improvement areas.

Seeking a Manager, Content to coordinate team handling new client onboarding, optimize employee schedules, communicate with other departments, resolve issues, and maintain metrics for efficacy and effectiveness.

Seeking a Live Support Supervisor to manage support requests from clients and coordinate team activities. Must have excellent communication and organizational skills. Responsibilities include managing content support tasks, optimizing schedules, and working with cross-functional teams.

The HR Business Partner plays a critical role in supporting talent management programs and processes at Wonders. Responsibilities include improving work relationships, resolving employee relations issues, providing HR policy guidance, analyzing trends, and supporting HR initiatives to achieve business goals.

Responsible for handling inbound restaurant take-out orders in English, handling escalated customer interactions, and working with co-workers to meet company and client needs.

The Business Excellence Manager at Wonders will lead initiatives to analyze systems and internal processes that would limit growth projection. They will identify gaps and opportunities for scaling, lead strategic initiatives, deliver automated analytics, drive process improvements, and serve as a data expert and thought leader within the company.

Backend Infrastructure Engineer responsible for building robust and scalable distributed infrastructure for Wonders, a company empowering small brick and mortar restaurants. Partnering with SRE teams, leading product expansion, and recruiting top talent. Requires 4+ years of experience in building large-scale distributed systems and strong coding skills.

Seeking a driven and dedicated Performance Marketing Strategist to develop and execute highly effective lead-gen marketing campaigns across various online channels. Requires 5+ years of performance & digital marketing experience and fluency in Google Analytics, Google Tag Manager, Salesforce, and digital marketing tools.