Benefits at Wonders

Voice Platform-Quality Control Specialist responsible for implementing and maintaining quality control processes and feedback systems to ensure the overall quality of products and services. Duties include monitoring processes, conducting audits, analyzing data, and training agents on quality standards. Qualifications include a Bachelor's Degree in STEM, experience in Quality Control/ Quality Assurance, attention to detail, and analytical skills.

Lead and scale the customer support function at Wonders, oversee a team of 10-15 support specialists, provide feedback and coaching, ensure SLA adherence and high customer satisfaction, create a productive work environment, collaborate cross-functionally, identify service improvement areas.

The Trainer at Wonders is responsible for developing and conducting training programs for new hires, assessing training effectiveness, and updating training materials. They collaborate with various departments to align training programs with company objectives and values. Key responsibilities include developing training materials, facilitating training sessions, coordinating onboarding processes, assessing training effectiveness, and updating training materials to reflect changes in company policies and procedures.