Search the 46 jobs at Whatnot

The Customer Identity Access Management architect role (CIAM) is responsible for building solutions that enable Whatnot customers to securely authenticate, organize, and manage their identities and profile data from one centralized place. Advance customers' access to applications and services by offering seamless access control mechanisms, advanced authentication methods, progressive profiling, and a consolidated identity.

The Marketplace Ops Workforce Specialist will assist with reporting, schedule updates, and real-time support for Customer Experience and Trust and Safety organizations. Responsibilities include tracking scheduling changes, workforce management platform administration, real-time monitoring, data collection for reporting, and more. The role requires 1+ years of experience in Workforce Management or Data Analysis, familiarity with Zendesk and Sigma BI, and strong communication skills.

Lead the design, development, implementation, and management of enterprise-wide applications and systems. Drive operational efficiency, enhance user experience, and enable scalable growth. Collaborate with cross-functional teams, manage vendor relationships, and establish governance frameworks for enterprise applications.

As an Infrastructure Software Engineer at Whatnot, you will be responsible for building and scaling the live streaming and marketplace service for all users. This role involves ensuring the availability, performance, security, and scalability of production systems, working on deployment across different environments, and providing recommendations for architecture improvements.

Responsible for building and scaling infrastructure for a live streaming and marketplace service, ensuring reliability, scalability, and performance of systems. Works on CI/CD pipelines and architecture improvements. Requires 5+ years of infrastructure engineering experience and expertise in cloud environments like AWS and GCP.

The Customer Identity Access Management architect role (CIAM) is responsible for building solutions that enable customers to securely authenticate, organize, and manage their identities and profile data from one centralized place. The role involves implementing customer identity and access in both front-end and back-end implementations, collaborating with the Security team, designing and deploying CIAM systems, and working with engineering teams to ensure features meet product requirements.

Conduct group video calls with new sellers, educate them on platform functionality and policies, source and reach out to German sellers, fluent in German and English, work 10-15 hours per week for 3 months, remote role based in UK or Germany

Shape the future of live shopping by leading mission critical projects and working in cross-functional teams to solve complex technical challenges.

The Customer Experience Supervisor at Whatnot is responsible for leading a team to drive the best user experience through process improvement, order management, and problem-solving. This role involves managing team performance, maintaining functional knowledge, driving accountability, creating and using reporting for performance metrics, identifying trends, partnering with training, resolving critical issues, and improving processes to enhance user experience and business.

As the Quality Assurance Manager, you will maintain the highest quality standards of customer experience at Whatnot. Responsibilities include implementing and optimizing QA programs, measuring quality scores, ensuring effective evaluation of customer interactions, driving process adherence and improvement, and collaborating with external partners. Ideal candidates exhibit strong leadership, analytical, and problem-solving skills, with experience in quality assurance and familiarity with customer support operations and tech tools.

Seeking a Senior Product Designer with a focus on Growth to drive user acquisition, engagement, and retention through design initiatives. Responsibilities include developing innovative solutions, collaborating with cross-functional teams, conducting research, and advocating for design best practices. Requires 7+ years of experience in product design, strong portfolio, expertise in design tools, and a growth mindset.

The Customer Experience Agent will interact with buyers and sellers, resolve customer issues, become an expert in Whatnot's products, and work on process improvement to enhance the overall customer experience.

Seeking a Technical Program Manager to lead critical and complex features and programs across Engineering, Product, and Design. Responsibilities include driving clarity around technical programs, communicating roadmaps, identifying and resolving misalignments, and driving strategic initiatives. Must have 8+ years of experience and a Bachelor's degree in Engineering, Computer Science, or a related field. Ideal candidate thrives in ambiguous environments, has startup experience, and an entrepreneurial drive to achieve stretch goals.

Manage product discovery team responsible for user experience, feeds, search, browse, and recommendations algorithms. Drive product roadmaps, collaborate with cross-functional teams, and ensure rapid execution. Requires 5-7 years of product management experience and startup background.

The Product Manager, Growth (Traffic) at Whatnot is responsible for expanding the new user funnel across buyers and sellers to accelerate marketplace growth. This role involves developing strategies for referral programs, managing affiliate programs, driving the product roadmap, and leading growth-focused initiatives.

Looking for an experienced product leader to join as a Director of Product to build platforms, tools, and products that focus on Trust & Safety and Customer Experience. Responsible for leading the company's T&S and CX strategy, defining product requirements, analyzing competitors, and driving innovation. Must have 12+ years of product management experience and 7+ years in trust and safety, customer experience, and fraud/risk management roles.

Looking for an experienced and creative leader to join the People team as the Head of People Ops, Technology & Insights. Responsible for building a high-performing culture, attracting talent, and shaping human resources systems and processes.

Oversee the design, implementation, and administration of global benefits programs. Partner with stakeholders, manage vendor relationships, and ensure compliance with laws and regulations. Provide support to employees regarding benefit inquiries and system-related processes.

As a Marketing Manager at Whatnot, you will be responsible for driving customer acquisition and retention through innovative marketing campaigns, events, and influencer partnerships. You should have 4+ years of marketing experience and a strong background in social media marketing, project management, and data analytics.

As a Category Manager in Germany at Whatnot, you will be responsible for launching and owning a new category, building community relationships, growing the seller community, and using data to drive category success. Ideal candidates have experience in business development, fluent in German and English, and are strategic thinkers with a passion for creator communities.