Search the 61 jobs at Thomson Reuters

The Manager, Customer Success oversees a team of Customer Success Executives, leads first-year support for new customers, collaborates with sales and onboarding teams, and develops best practices within the customer success organization.

The Customer Success Platform Administrator plays a crucial role in driving value for customers by configuring workflows on CRM platforms, primarily Gainsight and Salesforce. They collaborate with cross-functional teams to develop strategies and business requirements, implement technical designs, train team members, and ensure successful deployments. Responsibilities include solution design, business processes development, system support, and continuous improvement of processes and tools.

Lead Software Engineer at Thomson Reuters working on U.S. Income Tax Compliance software transformation to microservices and cloud technologies. Responsibilities include leading projects, delivering technical solutions, mentoring colleagues, and developing software systems. Required skills include Perl, C#, .NET, Java, AWS, RESTful, microservices, SQL, NoSQL, and web development security. Bachelor's degree in Computer Science preferred.

Senior Sales Executive responsible for developing and growing new accounts within law firms. Consult with clients on web-based marketing strategies. Must have 4+ years of B2B online marketing and digital marketing experience.

Looking for an experienced Senior Software Engineer with strong expertise in .NET Core and Azure. Responsibilities include designing and coding technical solutions, resolving system defects, and working with remote teams. Must have a degree in Computer Science or Information Technology and 5+ years of hands-on experience in .NET Core technologies.

As a Senior Sales Executive, responsible for developing new accounts within law firms, consult with clients on web-based marketing solutions, and support post-sales satisfaction. Must have 4+ years of B2B online marketing and media sales experience.

The CoCounsel Client Executive is responsible for customer retention and increasing CoCounsel revenue, usage, and market-share in their assigned account territory. They leverage expertise in customer relations, practice experience, negotiations, and product mastery to increase product usage and communicate overall product value to top tier customers.

The Senior Sales Executive is responsible for selling products to the legal community within an assigned territory, leveraging consultative sales approach and managing complex relationships. Key responsibilities include driving results, closing deals, relationship management, product proposition, reporting, and client & market intelligence. The ideal candidate has a minimum of 5 years of successful sales experience, working knowledge of sales concepts, high energy and motivation, excellent communication and closing skills, and the ability to work from home office and travel.

Seeking an Associate Customer Success Executive to ensure the success and satisfaction of new customers in their first year with the product/service. Responsibilities include onboarding, account management, training, support, feedback collection, renewal, and reporting. Requires 1-2 years of customer success experience, a Bachelor's degree, excellent communication skills, and proficiency in CRM tools.

Senior Account Manager responsible for licensing Reuters' news and services to various industries. Manage existing clients, prospect and close new business, and develop account strategies to maximize revenue and customer satisfaction. Develop senior-level relationships and provide customer training on Reuters products.

Provide second level support within a call or contact center for technical issues related to software and online products. Act as a subject matter expert for products and processes, and provide overall work direction to junior staff. Conduct analysis of escalated issues and facilitate development workshops for staff. Build and manage customer relations and conduct formal customer presentations.

Seeking a Lead Full Stack Developer - GenAI to architect, develop, and maintain full-stack applications integrating Large Language Models (LLMs). Responsibilities include leading AI platform development, collaborating with cross-functional teams, driving architecture decisions, mentoring engineers, and staying updated on AI advancements.

The Regional Sales Manager for Mid-Size Law Firms is responsible for leading a team to drive channel revenue growth through acquisition of new customers, upselling, and retaining existing customers. This role involves coaching, training, and managing Senior Sales Executives to meet sales quotas and growth goals. The manager will also participate in recruitment efforts, manage regional territories, maintain positive customer relationships, and collaborate with various internal teams to optimize sales revenue and growth responsibilities.

As an Associate Client Executive within the Tax Professional segment at Thomson Reuters, you will be responsible for sales activities in assigned territories, increasing revenue through renewals, selling add-ons, and providing excellent customer service. This is a hybrid role with 2 days in-office and 3 days remote per week.

Assist in managing environmental data, support ESG agenda, project manage reports, research best practices, create communications materials, and collaborate with internal teams on creative projects.

The Director, Strategy will lead delivery of strategy initiatives focused on the Legal segment, supporting organic and inorganic growth projects, collaborating with cross-functional teams, managing junior staff, and presenting recommendations to senior stakeholders.

The Performance Readiness Manager is responsible for ensuring contact center agents are well-trained, evaluated effectively, and continuously supported to meet and exceed performance standards. This role involves overseeing training programs, performance evaluation systems, and continuous improvement efforts. Additionally, the manager plays a key role in aligning agent capabilities with organizational objectives and fostering a culture of excellence and growth within the contact center.

Senior Software Engineer responsible for developing and ensuring the quality, reliability, and availability of systems providing data for Investigations & Public Records. Participate in prioritizing and planning iterations, development, analysis, testing, and configuration management. Provide technical assistance to team members, analyze and resolve defects, and share knowledge on best practices. Preferably have OCI/AWS cloud knowledge and experience in object-oriented analysis, design, and development.

Seeking a summer intern to work with the Customer Success team, analyzing customer data, identifying trends, and providing actionable recommendations. Responsibilities include data analysis, creating dashboards, and collaborating with cross-functional teams. Ideal candidate is pursuing a degree in Business or Data Analytics, proficient in Excel, and has strong analytical and communication skills.

Provide timely and high-quality support for tax and accounting products, deliver exceptional customer service, collaborate with internal teams, and participate in training projects.