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As a Customer Success Manager at Split, you will drive adoption and advocacy of the software platform, establish relationships with customers, create actionable roadmaps, and collaborate with cross-functional teams to provide value to customers. Key responsibilities include ensuring customer value, understanding business objectives, and building best practices. The ideal candidate has 3+ years of experience in SaaS, strong communication skills, ability to work autonomously, and familiarity with agile methodologies and software release cycles.