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Technical Support Representative responsible for resolving customer queries, providing strategic support, demonstrating product expertise, documenting resolutions, prioritizing issues, and utilizing various tools and systems.
The Technical Support Representative will provide technical and strategic support to hospitality operators, troubleshoot issues, and maximize customer Return on Investment. Responsibilities include resolving customer queries, strategic support, product expertise, documentation, prioritization, and process/tooling. The ideal candidate has 1+ years of customer-facing support experience, familiarity with support platforms like Zendesk and Salesforce, excellent communication skills, and a positive attitude.
Technical Support Representative role involving resolving customer queries, providing strategic support, maintaining product expertise, documenting problem resolutions, and prioritizing customer issues. Requires 1+ year of customer facing support or account management experience in B2B, SaaS, or hospitality industry. Familiarity with support platforms like Zendesk, Jira, Salesforce. Strong communication, collaboration skills, and technical aptitude.