Search the 35 jobs at PTP

Develop and maintain user interface elements in web applications using HTML, CSS, and JavaScript. Use Vaadin to develop and maintain applications. Train other members on front-end development.

Manage a large corpus of multilingual audio IVR prompts, QA and edit audio files, manage voice talent and localization vendor relationships, assist with IVR dialogue design and localization.

Design, develop and administer databases, web applications, and integrations. Write and maintain SQL. Participate in development and integration of call center analytics systems.

We are looking for a Senior IVR Architect to design and deliver CX solutions that provide our clients with a beautiful customer journey. You will have hands-on application development experience and lead a team of developers.

Design and deliver customer experience solutions through voice user interface design. Conduct usability testing and optimize application performance. Support sales and marketing efforts in showcasing user-centered design methodology.

Design and develop stateful AWS applications, operate independently in an AWS environment, validate software releases for large multi-locale IVR applications, write and execute SQL to make configuration changes to applications, use standard tools like Jenkins and git to pre-stage software for deployment, use Unix commands to troubleshoot system and network behavior.

As a Senior Project Manager, you will be responsible for managing all aspects of the project delivery and ensuring that engagements are on time, on budget, and exceed quality expectations. You will also establish and maintain quality relationships with clients and strategic partners.

The Senior IVR Developer will be responsible for designing and delivering CX solutions that provide a beautiful customer journey. They will work with a team to understand business and technical requirements and develop applications accordingly. The developer will also be responsible for developing stateful IVR applications and making configuration changes using SQL.

We are looking for an IVR Developer to design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.

Looking for a Genesys Engineer to design and deliver CX solutions. Responsibilities include installation, configuration, and support of Genesys software.

Seeking a DevOps Engineer to design and deliver CX solutions. Responsible for developing and running AWS environments, deploying software releases, writing SQL queries, using Jenkins and Groovy scripting, troubleshooting systems, and managing code repositories. Desired experience includes GitLab, Tomcat, Genesys Voice Platform, and Java programming.

The Web Designer will create amazing user experiences, has an eye for clean and artful web design and has superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artifacts and transform them into intuitive and functional web page designs.

The CX Business Analyst will contribute to the design, testing, and delivery of customer experience solutions. They will be responsible for developing design artifacts, participating in design processes, and collaborating with cross-functional teams. Additionally, they will support client management and provide thought leadership for improved business solutions.

Design and deliver CX solutions that provide clients with a beautiful customer journey. Function as subject matter expert for speech recognition performance and support sales with proposals and questions around speech recognition.

Design and deliver CX solutions using machine learning techniques, analyze data, research ML algorithms, automate processes, and perform data and performance analysis.

The Customer Experience Analyst will use data analysis and optimization methods to improve clients' IVR business operations, focusing on Mandarin-speaking customers. Responsibilities include analyzing data, making recommendations, and collaborating with the team to achieve client goals. Telecommuting is permitted from anywhere in the continental U.S.

Seeking a Senior Solution Architect to sell CX solutions, meet client requirements, architect solutions, present and demo solutions, and collaborate with teams. Requires 5+ years of IVR development experience, knowledge of IVR and speech standards, contact center infrastructure experience, and strong communication and presentation skills.

Looking for an Account Executive to prospect and land new accounts for the company. Responsibilities include building a pipeline, driving revenue, developing client relationships, and providing thought leadership. Must have 5+ years of sales experience, with 3+ years in selling Contact Center or CRM solutions. Strong communication and negotiation skills required.

The Test Analyst will be responsible for identifying testing efforts, developing test cases, executing web application test cases, and monitoring test progress.

Implement Genesys Cloud and PureCloud contact center solutions, conduct technical implementation activities, develop call flows, and execute test plans.