Promethean
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Responsible for developing and implementing strategic messaging and marketing plans aligned with company objectives across public relations, brand marketing, and communications. Collaborate with leadership to create comprehensive global marketing strategies, engage stakeholders, secure media coverage, and monitor industry trends. Measure effectiveness through KPIs and metrics. Key role in planning go-to-market brand campaigns and defining marketing priorities.
The Principal Program Manager - Marketing Strategy is responsible for developing and implementing strategic messaging and marketing plans aligned with company objectives across public relations, brand marketing, and communications.
Provide 1st and 2nd line technical support in English and French to customers using Promethean software and hardware. Resolve customer queries and issues promptly and maintain detailed records. Meet KPIs and deliver excellent customer service. Collaborate with teams to resolve complex queries and improve department efficiency. Requirements include strong literacy in English, French, and German, previous helpdesk experience, computer knowledge, time management skills, and excellent communication and customer care skills.