Patelco Credit Union
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MCC Representatives at Patelco Credit Union provide exceptional service to both internal and external members via calls, chats, and emails. They maintain thorough knowledge of Patelco products, assist with member inquiries, process requests, educate members on digital services, and offer products to improve financial well-being. The role focuses on delivering outstanding service and support to achieve superior member experience. This position plays a vital role in supporting the credit union's mission and values.
Senior Digital Product Manager at Patelco Credit Union responsible for leading the development and optimization of digital onboarding experiences to drive new memberships and product adoption. Collaborating with internal stakeholders and external partners to translate business strategies into innovative digital features that enhance customer satisfaction. Stay up-to-date on emerging technologies and banking trends to inform product direction and strategy.
The Talent Programs Partner at Patelco Credit Union is responsible for designing, developing, and implementing talent projects and programs to enhance team readiness, organization performance, and candidate experiences. They work closely with internal clients to manage team readiness projects and lead talent lifecycle programs such as performance management and employee engagement surveys. The role involves project management, stakeholder engagement, talent strategy development, and program execution.
The Director, Payment Operations at Patelco Credit Union is responsible for managing payment operations, compliance, and strategic initiatives to improve service quality and member experience. This role oversees ACH, wire transfers, bill payment, ATM network, and other payment-related processes. The director collaborates with cross-functional teams to drive operational efficiency and deliver exceptional value to internal teams and members.