Search the 8 jobs at Jackpocket

As a Customer Support Associate at Jackpocket, you will handle customer inquiries and requests across multiple channels to provide outstanding support and exceptional customer experiences. Responsibilities include managing operational functions, communicating with end users, and resolving complex issues.

Jackpocket is seeking Operations Associates to support lottery operations at their fulfillment center. Responsibilities include ticket purchasing, scanning, order processing, equipment maintenance, and teamwork. Qualifications include flexibility, tech proficiency, detail-orientation, and communication skills.

As the Operations Manager at Jackpocket in Colorado, lead all local personnel, manage regional operational functions, develop standard operating procedures, hire and train operations staff, actively manage fulfillment center operations, establish best practices, set goals, track performance, communicate with management, and ensure smooth operation of the business. Full-time on-site position in Pueblo, CO.

Operations Associate role at Jackpocket supporting lottery operations at the local fulfillment center. Responsible for ticket purchasing, scanning, order processing, equipment maintenance, and team collaboration. Part-time role with a starting pay rate of $18 per hour. Flexible schedule required, with emphasis on detail-orientation and communication skills.

As a Software Engineer at Jackpocket, you will contribute clean code, work on system stability and scalability, collaborate with teams, document policies, and support live systems. The role requires 2+ years of experience working with scalable systems, proficiency in Elixir, SQL, Postgres, RabbitMQ, and Protobufs.

As a Regional Operations Manager at Jackpocket, you will oversee multiple operational locations in the Western US, manage teams, drive process improvements, and lead expansion strategies. Responsibilities include managing employees, training, leading market launches, establishing KPIs, managing relationships, and setting goals. Qualifications include travel availability, critical thinking, technical proficiency, and experience in operational processes.

As an Engineering Manager at Jackpocket, you will lead and expand a highly engaged software development team, manage technical projects, and drive recruitment strategies. Full-time position with a base compensation range of $190,000 - $210,000.

Manage and retain high-value customers, develop strong relationships, host customers at events, and deliver on internal objectives. Bachelor's degree preferred with 2+ years of sales or consumer marketing experience. Strong communication and analytical skills are required.