Headway
Benefits at Headway
Financial + Retirement
401(K)
Company equity
Health Insurance + Wellness
Dental insurance
Flexible Spending Account (FSA)
Health insurance
Life insurance
Pet insurance
Vision insurance
Mental health benefits
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
DEI Committee and ERGs
Hiring practices that promote diversity
Child Care + Parental Leave
Generous parental leave
Professional Development
Mentorship program
Promote from within
Culture
Open office floor plan
Remote work program
Team based strategic planning
OKR operational model
Vacation + Time Off
Sabbatical
Unlimited vacation policy
Office Perks
Home-office stipend for remote employees
Recently posted jobs
As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of the company's most valuable provider segments. Your responsibilities include developing and implementing customer success strategies, leading and developing the team, tracking key performance metrics, collaborating with other teams, and addressing complex customer issues. Qualifications include proven experience in customer success management, strong leadership skills, excellent communication, strategic thinking, and a track record of driving measurable results.
Headway is seeking an experienced Workforce Manager to oversee forecasting, planning, staffing optimization, and reporting for their Customer Experience (CX) team. The Workforce Manager will play a critical role in building the CX organization's workforce management function to support both internal and external teams. They will be responsible for creating capacity planning, forecasting, and scheduling strategies to ensure the right agents are in place at the right time. The Workforce Manager will also lead real-time adherence efforts, create dashboards and reports, and provide insights to improve agent productivity. This role requires strong analytical and operational skills.
As an Operations Senior Associate, you will have the unique opportunity to create structure out of chaos, to architect, test, and operationalize solutions through building data workflows and processes that will deliver real-world impact from day one to hundreds of thousands of patients around the country.