Search the 7 jobs at Guideline

Seeking an Onboarding Specialist to manage a portfolio of clients, drive education and adoption, contribute to growth and scalability, and gather product feedback. Ideal candidate is collaborative, detail-oriented, and passionate about providing a confidence-inspiring client experience.

The Sales Development Representative will engage and educate prospective clients to identify sales qualified leads. They will work to expand the company's retirement platform's reach by presenting solutions to small business owners and large companies.

Act as a first point of contact for clients, support Customer Support team with special projects, manage organization of product tools, maintain internal team tools, ensure smooth processing of workflows, drive exceptional standards for operations, support collaborative communication with teams.

Guideline is looking for a Staff Full Stack Engineer to join their engineering team. The engineer will work on scoping projects, designing systems architecture, building software solutions, and automating tasks. They are seeking someone with 6+ years of experience in building consumer-facing software products, expertise in backend languages like Ruby or Python, proficiency in React, and experience with modern databases, APIs, and distributed systems.

Tier-3 Senior Support Engineer role at Guideline, responsible for escalation support, technical issue resolution, and developing solutions. Requires 5+ years of experience in technical support or development, Bachelor's in Computer Science, and strong troubleshooting skills in various technical areas.

Customer Onboarding Coordinator at Guideline responsible for supporting small businesses implementing Guideline 401(k) plans, providing excellent client experience, collaborating with teams, and gathering client feedback.

As the Director of DevOps at Guideline, you will lead the management of technology infrastructure, DevOps personnel, and security standards. Your responsibilities include implementing automation tools, driving adoption of SCM and CI/CD processes, managing development environments, and recruiting and developing talent for the DevOps team. You will collaborate with development teams to drive continuous improvement and automation. This role requires 7+ years of experience in software development, DevOps, and configuration management, along with expertise in CI/CD pipelines, Docker, Kubernetes, Terraform, and Ansible.