Offices at Esper

As a Technical Support Engineer at Esper, you will provide technical support to customers implementing solutions, diagnose issues, deliver exceptional customer service, and collaborate with product support teams. Ideal candidates have knowledge of SaaS product support, mobile device platforms, and customer experience space.

As a Senior Global Renewals Account Manager at Esper, you will be responsible for managing and nurturing customer relationships, conducting business reviews, upselling premium products, managing renewals, and serving as an internal advocate for customers. The ideal candidate should have 5-8 years of experience in SaaS technical sales or account management.

Manage and drive reseller and distributor recruitment, along with day-to-day relationship management of channel partners in the Americas, with a focus on the U.S. and Canada. Own key business performance metrics including channel recruitment and revenue targets. Collaborate with Partner marketing team to achieve shared goals. Build relationships using remote communication means.