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As a Product Owner at DISCO, you will drive successful product outcomes by understanding user needs, defining product roadmaps, and collaborating with cross-functional teams. You will work in the legal technology domain to build new capabilities and deliver exceptional software products that meet customer needs.
The DISCO Desk Analyst provides technical support to end-users during the legal discovery process, troubleshoots technical issues, guides customers on using the DISCO platform, and collaborates with engineering teams to address platform issues and enhance the product.
The DISCO Desk Analyst provides technical assistance to end-users, troubleshoots issues, guides customers on using the DISCO platform, and collaborates with various teams to address technical problems and enhance the product. Responsibilities include technical troubleshooting, client communication, ticket management, product enhancement, and service delivery. The role requires strong technical skills, communication abilities, and customer service excellence.